hi everyone! after submitting an RITM ticket, there's this field changes on the Activities of the RITM ticket.we need to make some changes on this part as we need to add and remove some fields. where can I change what appears on this part?
Hello, I'm wondering if anyone could share their experience with Vendor and / or Contract management, which we have just begun using. Anything at all, did you use Parent Child relationships, where did your vendor mangers attach their documents (MSA'...
What notification methods are available on ServiceNow?I would like to implement a phone notification function. If you have any knowledge about this, please let me know.
Dear Community members, We have a task to automate our problem management process. Our goal is to link similar several incidents to existing Problem record. Those several incidents would have similar patterns. Question: Are there any possibilities in...
Hi everyone,I'm still new to ServiceNow so I haven't figure out how does creation of catalog form works but I have this requirement where the reference field number 2 is dependent on reference field number 1 and I have to display all the list based o...
Hello, would anyone know why closed_by isn't being logged? Looking at all my sc_task I cannot see who closed them. When I open the record I can see, but the field closed_by isn't being populated automatically.\
I was able to impersonate the approver and reach the request in the ESC portal but could not approve it with the help of the ATF. Any suggestions on how to achieve this
What steps should be taken to dynamically set the contact type when submitting through a console or service portal?Scenario:My client requests that when a user submits an incident via the service portal, the contact type should be categorized as self...
Hi , I need to Modify out of the box UI action (create_story). Need to copy attachments from demand to story while creating story from demand. Below is the existing code. function openFormDialog(){ var sysId; if (typeof rowSysId == 'undefined') s...
Hi AllHopefully someone can help me. We recently implemented the new Problem Management plugin on our Dev instance and are in the process of ironing out a few kinks. One of the things that we're finding hard to do is to manage the pop up windows that...
In incident I am trying to add a group called database to group list if incident assignment group is hardware and if i change assignment group from hardware to another group I need to remove the added group i.e. database from group list field without...
Hi, I have a variable named Business line. In user record every user has minimum 2 to maximum 8 organization levels. For example: some user have values till organization 8 level filed and some have till 4,5,6 etc.. So, in the variable named Business ...
In our project we want to compare 2 instances i.e. dev & test to check if they have same configurations and same kind of records or customizations. Is there any way to do so? If yes could anyone please help with the possible solutions? Thanks in adv...
I am using Servicenow report to create a dashboard. the source type used is Table and the table is Task [task]. I can create the report, however, when i used the task condition State not in (Closed Complete, Closed Incomplete, Closed Skipped, Deferre...