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Add a CI into ServiceNow CMDB

I am new to configuration management and have my experience and knowledge in change management.Can anyone please explain how we add a CI to CMDB in Service Now.What is the procedure?Is it through a change or a task.If so who enters the details into t...

Laks by Kilo Explorer
  • 21631 Views
  • 7 replies
  • 3 helpfuls

Stumped on adding HINTS on the Change Record

Hello, I have a task to add HINTS to be displayed on every selection made on each choice made on the Reason field on our Change record. These hints will be shown/displayed for every selection, below the Reason field. I'm stumped on how to achieve tha...

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Hola Ola by Giga Guru
  • 157 Views
  • 1 replies
  • 0 helpfuls

Resolved! Relation between incident, known error and problem

Hi,Kindly help me to understand below:1. If risk is accepted for a problem record should the problem ticket marked as resolved as there is no permanent fix available to the issue ?2. If there is an incident due to same issue where risk is accepted an...

SaswatiC by Tera Contributor
  • 1208 Views
  • 2 replies
  • 2 helpfuls

Resolved! I want to create change task manually in a sequence order

I want to create a change tasks manually rather than generate them in the workflow and the order should be autopopulate in sequence like 100, 200, 300 and so on. We are exploring options on how to control the sequencing on these. 2nd task should be m...

Gulfam by Giga Guru
  • 42 Views
  • 2 replies
  • 0 helpfuls

Resolved! SYS Is not in query ?

In Server side background script how to query glide record ... Sys Id is not ..Below query is not workingvar rec = incident.sys_id ( stored incident sysid records)addQuery('sys_id , '!=', rec); ANY IDEA

sukran by Mega Sage
  • 3316 Views
  • 11 replies
  • 0 helpfuls

Resolved! Email script- get RITM variables

Hi, some one help me how to show below details in email notification   how to show Owner name in Notification body   template.print("<b>Summary of Requested items:\n</b>");var item = new GlideRecord("sc_req_item");if (item.get(current.document_id)) ...

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Sironi by Kilo Sage
  • 2669 Views
  • 13 replies
  • 0 helpfuls

Resolved! How to skip version and upgrade.

 Hello All,We need to upgrade the instance in Vancouver, and we were attempting to do so by logging into Now Support. Please check the attached image, when we try to upgrade, only the Utah Patch is visible, while the Vancouver version option is not a...

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rohit_murli by Tera Contributor
  • 714 Views
  • 1 replies
  • 2 helpfuls

Resolved! Workflow is not working for add or remove the users.

Hi All,With the below script,, when ever a ITIL user submit a request to add or remove the users on group level it's not working.As per the logs, we found out that Non admin users don't have the privilege  to impersonate rights to system admin profil...

ar1 by Kilo Sage
  • 538 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to set a date in a report

I’m looking to create a report that will filter tasks that are within 3 days of being in their ‘planned end date’. how would be best to write this criteria? There dosent seem to be an option for current date meaning I can’t do - ‘currentdate ’ is les...

Fields are missing in a business application(form view)

Hi All,There is an business application where few fields are missing in the form view but available in list view which  I am unable to edit it.  Please let me know the reason behind this and also suggest a fix for it.

Aswini_subr by Tera Contributor
  • 366 Views
  • 2 replies
  • 0 helpfuls