Hi everyone!As mentioned in the subject of this post, I am curious as to what experiences you have had in integrating the CMDB with core suite of ITSM processes, and what were the use cases from which you have derived greatest benefits in your organi...
Sorry if this is an odd question, but I'm trying to replicate the OOTB functionality through which a catalog item is associated to an REQ/RITM to Record Producers. Essentially, I have a scoped application table with several record producers and the a...
Hi all, I want to show maintenance announcements from 3rd parties in the change calendar, so we can judge if that maintenance is not in conflict with our changes.I receive the announcements in my email, and will add the text manually in ServiceNow (h...
I have a custom table which extends task table on my instance. I am trying to configure related search on that table and i want to include that table when searching in the related searches, but it is not available in additional resource configuration...
Hi, I have a projects with expense lines populated and Expense lines are having amount $12, $20 etc..but the sum is displaying R$ xxx. How the SUM is calculated from and Please suggest how can i set the sum value same as expense line currency value(U...
When updating a field in cmdb_ci form, it is not getting captured only when that field is disabled.the field is a check box which gets inherited from parent table record. it is getting updated as expected from parent in child (enabling or disabling)....
Hi Team , I am trying pull a survey report for Incident , Interaction , RITM , I see assignment group data for Incident and RITM's but not for Interactions , Cloud you please guide me
how can i have a button on the incident form to open a box to request for inputs for the ui actions? like requesting for firstname and last name for another ui action form which triggers a rest message ?
I have a requirement to unlock the URL field on form load in portal. I tried using https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815270. But click function is throwing Javascript console error. I need this requirement only f...
Hi Team, I have requirement to pull a report on Financial year basis. (Ex April 1 2023 to March 31 2024)Not able to use between operator I tried to use copy query from Incident table giving input as created between 10 june to 13 june and copied query...
Hello Community!I have created one widget for interaction table on service operation workspaceBut when we click on visualization section , records are not displayed This is handled by one client script/** * @Param {params} params * @Param {api} param...
Hi, We are embarking on wider use of tagging incidents so that we can track trends, this is very helpful for at a glance dashboards. However its difficult to gage who is participating in this. Are their any options for checking either 1) Who in our...
Hi Team, We are performing an integration between Nexthink and ServiceNow. The below is the payload we are getting from Nexthink. {"queryId": "#devices_with_frustating_user_experience","executedQuery": "devices| include dex.scores during past 24h| co...
Hi Everyone, I am facing an issue with the Out of Office Automatic Replies not being received by the servicenow Instance. We have a requirement to send out an follow up email to the approver if the approver is out of office. because of this issue we ...
I'm working on a Request Item (RITM) form. I have a UI action button that creates a new incident from RITM. I want all the variables captured in the RITM form to automatically populate the corresponding variables in the new incident form (all the que...
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