ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

manage interceptor for changes

Good morning,I'm looking for ideas to move forward with my request regarding the changes.I have to respond to a request which is as follows: in addition to the 3 normal/urgent/standard changes I must add 3 "secure" changes visible by a role that we w...

Receive Approved Purchase Order from SAP to ServiceNow

@Ankur Bawiskar @Community Alums  @Ajay1195  @Dr Atul G- LNG  or anyone guys please help with below scenario, USING SAP ECC RFC I want to retrieve all the approved PO from SAP to SevicenowCan anyone of you provide the steps to implement the same? Tha...

ARAVINDA11 by Tera Contributor
  • 774 Views
  • 5 replies
  • 2 helpfuls

Resolved! Survey assessment Due Date

Hi all,Can anyone tell from where the Due Date on the Survey assessment populates and whether it can be changed Thanks in Advance

find_real_file.png
shivanki1 by Mega Expert
  • 7096 Views
  • 6 replies
  • 6 helpfuls

Resolved! INCIDENT SLA TABLE CONTAIN LATEST RECORD

Hi All, We have a requirement in which we have to show only the latest record as per the SLA on the incident sla table?   For eg:- I created an Incident "A" and incident A contain Response and Resolution SLA . So our Response SLA stopped when the con...

find_real_file.png
kun1 by Tera Expert
  • 3386 Views
  • 9 replies
  • 0 helpfuls

Can you remove the totals from the pivot table reports?

I have a table that gets populated with indicators by month, then I make a pivot table report where I have the indicator title on the rows and the month on the rows and then I have the sum of value as the data.   Month by month this table is populate...

pivot_report_with_totals.JPG
williamsun by Mega Guru
  • 6783 Views
  • 4 replies
  • 2 helpfuls

How to show latest version of knowledge articles through script

I have created fixed script to publish retired articles and change valid to date increased by 30 days to see retired articles on portal , its working , only the issue is client want to publish latest version of articlesHow to achieve this via script?...

AshaPathak_1-1710291232198.png
Asha Pathak by Tera Contributor
  • 440 Views
  • 1 replies
  • 0 helpfuls

Resolved! Convert Business duration into hours.

Hi All, I have a requirement to convert the business duration value into hours.right now value is populating as days hours minutesI tried some scripts but that is not working. Please help in this. Thanks,Sam

Samiksha2_0-1710260885804.png
Samiksha2 by Mega Sage
  • 705 Views
  • 4 replies
  • 0 helpfuls

Resolved! Now Learning - Voucher

How do I prove on Now Learning that the company I work for is a partner and get a voucher for the CSA course?

thamys by Tera Contributor
  • 419 Views
  • 1 replies
  • 1 helpfuls