Hi Team,To create incident quickly we have certain templates created and shared with the group. When a template is shared to specific group, all members have the option to delete the template. Because of this most of the templates being deleted by mi...
Hi All,i am having a variable set in some scope, but i want to use that in global scope for 1 catalog itemin the variable set i want 3 variables should only be visible for 1 specific catalog item and also i need to show and hide them based on that ca...
Hello, I am looking for a solution , where incident should be auto resolved when someone from incident assignment group make a update in additional comments. If no additional comments updated, incident assignment group members should get reminder ema...
Hi All, I have below requirement... in the form there is one button called requested when ITIL user clicks on that button at that time Additional Comments is mandatory, when user add wright some comments in Additional comments it goes to activity par...
i have requirement i am working for encrypt and decrypt data by using var op = new sn_kmf_ns.KMFCryptoOperation("global.sj_cm","SYMMETRIC_ENCRYPTION") .withOutputType("STRING").withOutputFormat("FORMATTED"); var cipherText=op.doOperation("hi"...
Hi Team,Please help me!!!when we click on try it button on catalog item that URL need to be redirect to portal URL.
How do It covert contact_person (Reference using sys_user)after selecting the user, the contact_person variable has the sys_idHow do I load the name of the user and not the sys_id into the description field of the record I am trying to create if (...
I want all the impacted Services of a change record updated automatically every time there is a change in 'Affected CIs' or 'Business Service' so that I can identified the impacted Areas and Notify correct product owners about the exposure to their S...
I have set up the KB with reference to the following link, but I cannot get the Remote Table information when setting up the action in Flow.What are the possible causes?・The Integration Starter Pack is already installed in both environments,・ServiceN...
Hello guys Here's the following. In the portal when viewing a ticket and you cancel it via ticket actions it leaves a comment on the activity stream in the back end. The end goal here is to cancel in the portal and the state only changing after inser...
which role is required for providing the survey feedback for incidents?or how to check which role is required?
Is it a good idea to synchronise Parent problem to its child Problem similar to incident management? If yes, how and what are the risk involved?
I have a requirement where we have a record producer caller high severity placed on ESC portal i want that record producer to be made available only when the logged in user company is EA Holding i tried creating a user criteria setting company value ...
Hi All, On a control form, when clicked on New in the the Evidence Related list, the below dialog box appears. Here, the request reason dropdown needs to be updated. Can anyone please guide where to find code written on this. Thank you in Advance.
I created a flow and it seems to be stuck in waiting after my conditions are met, and I just need a second eye. I have attached a copy of the condition, which I am expecting it to continue running after it has been met. Is there a way I can troubles...
