RITM state set to 'Closed Complete' when approval is Rejected

SunilKumar_P
Giga Sage

I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.

19 REPLIES 19

Dr Atul G- LNG
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Tera Patron

Hi @SunilKumar_P 

 

Please check the OOTB flow running on RITM if any. and check the stages. 

LearnNGrowAtul_0-1706611096435.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

check this as well

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827184

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0677339

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG, Thanks for the response. I have configured the 'Request Cancelled' stage in the flow and also an update record action which sets the state to Cancelled hwoever, the system overrides to Closed Complete.

 

Thanks,
Sunil

opps... any BR running ?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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