RITM state set to 'Closed Complete' when approval is Rejected
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‎01-30-2024 02:30 AM
I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.
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‎01-31-2024 05:47 AM
Learning added.
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Dr. Atul G. - Learn N Grow Together
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‎02-26-2024 08:51 AM
@SunilKumar_P I also faced the same issue, and your response helped me resolve the issue.
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‎02-26-2024 11:40 PM
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‎03-06-2025 10:46 PM
Thank you for sharing this Sunil.
Does it imply there are some ServiceNow core automation in the Request Cancelled that changes the requested item's state? Is this request cancelled stage used for REQ or RITM?
Regards,
Mason
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‎03-26-2025 06:26 AM
Hi @MasonD - You need to set the stage on RITM
