RITM state set to 'Closed Complete' when approval is Rejected

SunilKumar_P
Giga Sage

‎01-30-2024 02:30 AM

I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.

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21 REPLIES 21

linoyv691904179
Tera Contributor
In response to SunilKumar_P

‎03-29-2026 04:04 AM

Hey!
For me it worked the other way around. I moved the stage update to run after the "Update Record" action, and that resolved the issue.

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PradeepRedK4907
Tera Contributor
In response to linoyv691904179

3 weeks ago

Same for me. If I set the stage before updating the RITM, it's not honoring the state that I am setting using the update record action. It sets it to Closed Complete. But if I set the stage before ending the flow, then it's working properly.

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