RITM state set to 'Closed Complete' when approval is Rejected

SunilKumar_P
Giga Sage

I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.

20 REPLIES 20

Hey!
For me it worked the other way around. I moved the stage update to run after the "Update Record" action, and that resolved the issue.