RITM under the related list

Rahul84
Tera Contributor

Hi Team,

I have a below requirement. Please let me know , will this achievable , if yes pls let me know the solution

The catalog item that we are requesting through the related link on a incident form or any other particular form , that request needs to be visible under a related list on the same form (on which we have a related link for the catalog item).

and the table in which we are inserting the data via catalog request is itself a existing related list on the same form.

Can you pls help me , how we build this relationship to get the requests under the desired related list..

For eg-  if I have an incident form and on incident form I have a "xyz" related link to raise a service request and also on the same incident form I have a related list "pqr" then after submission of a service request using the related link "xyz" , this request should be visible under a related list "pqr".

Pls let me know , can we achieve this or pls provide a work around for this type of requirement.

 

 

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Martin Ivanov
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Martin Ivanov
ServiceNow MVP 2023, 2024