Review button visibility on Change request

[Pallavi65]

Hi all,

On the three types of change request (Normal, Standard, Emergency), I want to make Review button to be visible on the form only when all the corresponding change tasks are closed. Can someone let me know how can we achieve this?

Regards,

Pallavi

[Martin Ivanov · Accepted solution]

Hi,please create the following script include:

then please edit the Review UI Action condition as per the screenshot:

Please Mark Correct AND Helpful. Thanks!

[Pallavi65]

Hello Martin,

I have implemented the same in my instance. But I am unable to see the Review button even after the closure of the tasks. 

I checked in scripts back ground, by taking the condition in the Review button with the current change. It is giving false. Only when the condition gives true, the button will be visible.

So, please help me here

Regards,

Pallavi

[Martin Ivanov]

try to remove the second part of the condition:

&& new ChangeFormUI(current).isReviewAvailable()

let me know if it works

[Pallavi65]

No Martin. I removed the second part and checked. It's not working.

For testing purpose, in the scripts background,

var gr = new GlideRecord('change_request');

gr.get('sys_id)');

var res = -----pasting the UI button condition-------

gs.print("Result is "+res);

So here it is giving false only.

Regards,

Pallavi