How to get the lost application after clone .
Hi Experts, Good Day we have Lost an application in Sub-Prod Instance after Clone with prod. we have done this clone 1 month ago . How can i get this in my instance. please suggest. Thanks in advance
Forum Posts
Knowledge Base Taxonomy
Would you please provide me some feedback on this concept? Thinking of creating a separate tier 0 and tier 1 KB for each subject area, where the knowledge owner/manager can posse enough expertise to understand the need to create content and manage it...
Resolved! Reopened Cancelled Change Request
Hi, everyone. I'm just learning about workflows, but feel so dumb. I don't know how I to revert a cancelled CR. I have no idea where to start.
Resolved! SSO configuration: Redirect failed, please contact your administrator.
I am trying to configure my personal dev instance to use ssocircle. It is on Helsinki release. I have imported the metadata into the instance from http://idp.ssocircle.com/meta-idp.xml. I have also imported ServiceNow generated metadata into ssocircl...
Resolved! How to set default order of list by reference field value
Hello everyone, How to set default order of list by reference field value? isOrder=true works fine on String field types, but not onto reference one User preferences with System checkbox ticked are not solving issue neither. Reference field is called...
How does Service Now support Bug Tracking, or does it?
We have a very large software development initiative beginning that is looking at a variety of tools for different purposes. Of course we want to use Service Now to support this as much as possible. They are interested in how Service Now can track bu...
Resolved! Creating Import Set error from CSV file
Hello, I am trying to create Import Set from CSV file for data source.I am getting following error in Red. I do not have any duplicate column.I am giving header row as start from 3 but seems like csv file taking by default row as 1. When i checked Im...
Resolved! Need to delete all records in my cmdb_ci table
When I go into tables and columns and select the table and click delete all records - it only deletes about 1500 records. That table has over 180,000 records and they all need to be deleted. I used this article (Home London London Platform Administ...
Resolved! Inbound Actions - need to find INC number and 3rd party ref
Hi Team,I have a requirement to update an Incident from an email - and not log a new one. I need to grab the INC number from the subject to perform an update to that INC ticket - plus grab the 3rd party ref number and add it to the incident field.T...
Is it possible to have a template assign a tag?
I have been making several templates to quickly assign newly created incidents to different teams in our organization. When we assign to these teams we also add a tag to the incident for tracking and trending purposes for our Service Desk team. I rea...
Resolved! Removing a container from a custom portal
Please be patient with me We have a custom Portal (developer no longer here) and I need to remove/hide one of the containers named "Report an Outage" See Screen shots attached I went into designer (Page Editor) but not sure were I can remove the cont...
Resolved! Individual approval activity for each selected item in List collector. So that i can add other activities based on individual approvals
Hi, I have a List collector field(Applications) in the form. The approver are different for each selected application and it was derived from master table. Approval process begins after submitting the form. Here I can set all approvals in one approv...
Resolved! How to set "Parent ID" field in Knowledge Category table using Scheduled Job script?
Hi, I need to create new Knowledge Category by setting Parent ID field in kb_category table using a scheduled job script. I have the sys_id's of the both main and sub category fields. Main Category in kb_knowledge_base table is IT Operations, sys_id ...
Resolved! Using JavaScript in a template
I'm interested in making my templates a little bit smarter with a bit of JavaScript. I'm able to set the Caller to myself using this snippet for the value of Caller in the template:javascript:gs.user_id()I then tried to set the Short Description usin...
Resolved! Why does "asset" role contain "model_manager"
I am struggling to understand why OOTB the asset role contains "model_manager". We have a small number of people who are able to create and edit models - they have been given the role "model_manager" in their group. But we have a larger set of people...
