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Enable Variable Editor on Script Generated Tasks

Hi guys,  I have checked all the corners of the SN community and not able to find the answer.  I am trying to get the variable editor to show up on tasks that are being generated by a script.  With OOB request management, the RITM has the variable ed...

MotoMaximus by Kilo Contributor
  • 1150 Views
  • 3 replies
  • 0 helpfuls

Problem while calling Outbound Rest message via business rule

Hi Friends, While calling outbound rest message from Async business rule i am getting the below error  REST Msg Outbound - RESTMessageClient : Error constructing REST Message/Method: IPinfo/GetIPInfo: com.glide.generators.InvalidGlideRecordException:...

Community Alums by Community Alums  
  • 2564 Views
  • 6 replies
  • 2 helpfuls

Resolved! Targeted Communications - Select sending address?

I am interested in deploying the Targeted Communications application to key business stakeholders for HR, IT, etc comms. In order for this to be effective for us, we would need the email to appear to originate from various internal mailboxes (IT Comm...

t_a_rogers by Kilo Expert
  • 2068 Views
  • 8 replies
  • 0 helpfuls

Glide List type variable in catalog item

Hi All, I wanted to know is there any way to achieve the glide_list functionality in catalog item? I know that adding the attribute glide_list in variable attribute of type list collector does it. But then, it does not add the add the functionality o...

ginia dey1 by Giga Contributor
  • 1990 Views
  • 3 replies
  • 0 helpfuls

Need to Change my Date to UTC Format

Hi Everyone, I am integrating Servicenow to IGC(Which is 3rd party Application) through Servicenow Workflow. i am able to pass all the field values into IGC,but due_date value is not passing to IGC(showing error:Unable to parse the Date Format) Date ...

Aswartha by Mega Contributor
  • 2332 Views
  • 12 replies
  • 0 helpfuls

Grammarly is no longer working as an extension

  Good afternoon, I wanted to use Grammarly when creating tickets in service now. I followed the steps in the below post,  https://community.servicenow.com/community?id=community_blog&sys_id=473deae5dbd0dbc01dcaf3231f9619ec&view_source=searchResult I...

jamy by Kilo Contributor
  • 2289 Views
  • 1 replies
  • 2 helpfuls

Resolved! Outage Notification Customization

In ServiceNow there is the ability to create an Outage ticket, based off an Incident/Problem/Change ticket.  Does ServiceNow give the ability to send out multiple notifications.  What I am looking for is to see if it is possible to send out an email ...

Dan2 by Giga Contributor
  • 5169 Views
  • 3 replies
  • 1 helpfuls

How to setup new Inbound Email Action with Business Rule

Hi all,  I am setting up a new business group in ServiceNow, when someone emails their address, it create Incidents from these email addresses.  Currently we have inbound actions to create a CALL if someone emails the Service Desk (let's say 'email1@...

Resolved! Relating Call records to Incident records

Just double-checking that I've not missed something OoB...I would have thought that it were an OoB behaviour that Calls can be linked to existing Incidents and to be able to see OoB a related list for 'Calls linked to this Incident'. Have I missed so...