I'm starting to look at Business Services and their Service Offering records. I'm stuck on matching these SN records with the abstract ITIL best practices of Service Packages and Differentiated Offerings. The ITIL best practice says a "Service Packa...
Hi everyone, What if you need to grant read only access for audit purposes to a team or an user? How do you do it? Thank you.
This is going to be a silly question but can somebody tell me what the value of a check box field is supposed to be? I've tried true/false, 1/0, active=true, etc. Am trying to modify the description of a request task based on record producer check bo...
Hi guys, The scenario is this: I created an application in which one of the UIs creates tasks. I would like the state of the request to automatically change to close complete once all tasks are closed. I created a business rule and sort of merged tw...
Hi, I was new to web service implementation for service now.I wanted to create a Encoded query to get records between two dates using sys_created_on.Please help me out Thanks,Deepthi.
I download the ServiceNow Mobile App, and when I enter my instance name, I get an error stating, "Your ServiceNow instance is incompatible with the servicenow app."How do I fix this?
I know it is possible to set auto-numbering format as the prefix for new table records (such as INC for incidents or CHG for changes), but is it also possible to establish an auto-numbering suffix format? For example: I want all new incident records...
How to access the true/false field in a table from a record producer. Iam using Yes/No variable in RP but when i change the option to yes in RP it is not getting reflected in the table.How to do that??
I have a variable set for use with Service Catalog items.For this requirement, I cannot hard-code most of the the field attributes, they are dynamically defined. As such, I need an onLoad() script that runs and displays/hides each of these fields a...
Hi all, Wondering some best practices here. I'm working on implementing our service catalog request items, and I'm finding that a lot of the default workflows involve creating tasks to pass along stages, etc. For us right now, during this first...
Hi there,I am venu gopal and recently started working with service now. We have an issue with the AD users info sync with service now. Service now has exported all the user info from active directory and when ever we update a user record in active di...
what does "coalesce empty fields" used for ? if i am having my unique key field , I do not want that data coming in empty , so where exactly can this option be used?another question is , when there are two fields - name and ID and I set both as "coal...
Hi, I am trying to add a read only field on the incident form which counts how many days a ticket has been open for. I have done something similar at a previous company to count the amount of times a ticket is reassigned and then fire an email to ma...
Hi All, Is there a way i can tell who removed a role/group from a user? Regards,
Hi All, I have created a before delete BR that sets the active field of the record as false and then aborts the delete action.Below is the script for the BR and the delete UI Action.try { current.active = false; current.update(); ...