Good day everyone, In the context menu of the incident form there is a option called create request which redirects the user to service catalog. whenever an request is created form an incident we want the state of that incident as "Cancelled" and clo...
Hi All,I am having a custom table, how to create a form for that table in service portal to create tickets, and also any one explain me how to create a widget for that custom form in the service portal home page.Process flow:-> in service portal home...
We've recently been upgrade to Madrid, and I'm wanting to make full use of the Agent Workspace. I've got all the basics set up so we can see our incidents, requests, changes and problems, and can update them and create new ones. The issue I'm facing ...
i have created my own portal how can i add user registration feature into my portal ? the data should get stored in to the out of the box user table (sys_user) . after registration the user should be able to login in the portal using userid and pa...
Banner Image is not displaying as expected. Steps Followed : Navigated to System UI > Images and click New.Enter a Name for your imageClick the Click to add link in the Image field, and select and uploaded the image.In the System Properties --> Syt...
I'd like to have some of these export in Excel as we like the charts and graphs but need to add something else to them or change a number/manipulate data.
Hi All, I have created a catalog item, in that i have created two reference fields 1. category 2. subcategory. But when i select category all subcategories are showing irrespective of category . i want to show only related subcategories with respec...
After the upgrade to Helsinki, users are reporting about the error message " Query execution was interrupted" appearing (during normal list view/submit actions). This appears sporadically, and not for any particular roles/groups/tables.On checking th...
Hi Experts, My requirement is to develop an integration between servicenow and a third-party ticketing tool so that an incident created in my servicenow instance, will create incident there on that third party tool as well. How can I achieve the same...
I'm trying to create a report detailing the average number of days incident tickets are open for a specific Support team for a select-able date range. I am trying to show it for current month, last month and previous month by month. It would be great...
What are the implications of ITIL users (Fulfillers) belonging to multiple assignment groups? Thanks, David
Hello,I'm trying to use Group List from the incident table as a start condition for users within a certain group (see screenshot below). For some reason, the SLA will not attach. Does anyone know what the Group List field is used for? My impression i...
Hi all, I'm looking for some assistance with the following issue. I have imported 300 assets using a transform map, as the easy import doesn't appear to be working but that is a separate issue! This issue I am currently having, is after the import is...
I'm looking change the information displayed in the Configuration Item info Popup screen to show more relevant information when clicking on the (i) in an Incident. In the screen capture, it shows the Name of the Business Service, as well as the Busi...
Hello All, i have created onchange client script to remove option based other variable but it is not working as expected please provide your inputs on it below is my scenario. Two Variables of type select box A and B A has two choices x and y B has...
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