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Resolved! Find a list of ci's based to a specif support group

HI all, I am new in ServiceNow   I would just like to know if there's an easy way to retrieve a list of ci's that are specific to a support group,    thanks,   Kaleb  

Kaleb5 by Kilo Contributor
  • 1734 Views
  • 4 replies
  • 2 helpfuls

Project Workspace Filter

Can we set a default filter for the Project Workspace module (like the screenshot below )and have it SAVE to an app in ServiceNow? 

find_real_file.png

Resolved! Incidents creating multiple times for same Issue

Hi,I've a query related to Incident creation in my developer instance of service now, currently I'm sending SolarWinds alerts to ServiceNow through my instance (dev54201@service-now.com) email id, but here I observed that incidents are creating multi...

Manu22 by Kilo Contributor
  • 2887 Views
  • 4 replies
  • 1 helpfuls

Active Status of the user in ServiceNow

Hi,   Does anyone know how to get the actual status of the user logged in ServiceNow?   When I say status please dont direct me to "Logged in Users "  or "User Presence" or "User " tables as the data given there is "logged in".Ii want to know is exac...

Quick Messages - customisation

Hi,Not sure if this is the correct pleace to pop this, so point me in the right direction if not. I'm new.I have set up some Quick Messages, using HTML as the bulk of the content, for use by some incident management groups, and they have asked if it ...

narelle_s by Kilo Explorer
  • 20054 Views
  • 20 replies
  • 3 helpfuls

Category/subcategory in incident

We're working on configuring incident management for our go-live. The category/subcategories that are setup with the OOB configuration aren't necessarily what we want to use for our production site. I'm suspecting others are in similar circumstances....

Earl L by Mega Guru
  • 27038 Views
  • 15 replies
  • 3 helpfuls

Resolved! Single line showing as multi line

Hello,I have got a String field Medium (100) that has been on a form for while, for some reason it is now showing as a mutli line box.   As far as I am aware nothing has been changed on this field.   I can't find a way to change it back. In the histo...

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Dan Brown2 by Kilo Sage
  • 4342 Views
  • 12 replies
  • 4 helpfuls

Resolved! Lookup Select Box service catalog variable Reference qual

Hi everyone, So I have a Lookup Select Box variable on a catalog item which is looking for the choices of the Subcategory field from the Change Request form. The Subcategory field is a string field with Choices defined and they have a dependency on t...

find_real_file.png
Bogdan18 by Tera Guru
  • 4290 Views
  • 7 replies
  • 3 helpfuls