RITM Variables Read Only after state has become "close complete"

[craigzeleznick]

As the title states, is there a specific way that one a request is submitted and the RITM state is changed to "Closed Complete" that all RITM variables become read only?

The reason i am asking is because we have ran into issues where the business users have been changing fields after the request has been marked as complete and complaining that the request wasn't properly performed.

[Ankur Bawiskar]

Hi Craig,

Did you try adding alert inside the if condition to check state value is being compared correctly.

Regards

Ankur

[craigzeleznick]

Can you please elaborate? I just copied your script directly and added it.

[Ankur Bawiskar]

Hi Craig,

Can you check following i.e. choice drop down values on RITM for state field

right click on state field on RITM form and show choice list and search table is task.

There you should see the value for closed complete.

in my instance it is 3 for closed complete

screenshots below:

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[craigzeleznick]

Mine is 3 as well.

[Ankur Bawiskar]

Hi Craig,

The script I provided works well in my instance. not sure why it is not working at your side.

Re: How to build ACLs for variables in service catalog?

Regards

Ankur