Hi Everyone, I would like to ask if there is a general best-practice for handling Changes - especially for creating new (business) applications. Let's imagine we need to create a new Business App to handle new functionality. This App would have DEV, ...
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Hi I am not getting how to hide new button from change task after related change request move to Assess state in Service Operation workspace.In classic view using list control we can configure it but it is not applied in SOW.Can someone please help ...
Hi Team, Can anyone help me to understand why draft change requests are getting auto-cancelled by system administrator after some days.Thank you for your response in advance!
I have a requirement for group approval. Condition is1. Member "X" should always approve before RITM move forward. If member "X" approves, flow can move to next stage.or2. If any other group member approves, it should wait for user "X" to approve bef...
Hi all,we want to restrict the users to be added to group if certain conditions are met. we also want to show error message when that happens. With the before insert business rule we have written, it does not allow user to get added to that group how...
So we have set the Rich Text Editor sys property "glide.ui.journal.use_html" to true so that Additional comments and Worknotes (Incident) can be entered in rich text but when viewing the activity stream the text is presented with all the HTML wrapper...
Hi Team,We are having automation for "Access to a shared mailbox" , but we are facing failure for these automation kindly find the variables being used.We have two mandatory fields called " What is the name of the mailbox you require access to?" and ...
Trying to update field on task on insertion but it is working only on update.
I Need to Set to Requested For In ''to'' List In Service Catalog Item Form In Email Client
I am creating a report for incident. Is it possible to extract and display one of the latest records in each subcategory?
no sure how to fix this as i have specify the country
Hello experts, We have a table with just over 250 columns but when trying to export (.xlsx) the information through a report, we can only export 100 columns. Is it possible to configure increasing the number of columns? Thnak you for support.
I am surprised not to see more people asking why there isn't a Monthly interval rotation for On-Call scheduling. It is very common for our infrastructure teams to be on-call monthly. Do we know if ServiceNow has responded about this limitation?Meli...
I wanted to create ATF to click on the banner form context menu / Additional actions. ATF should be created while clicking on Context menu UI action for which I have used "Click a UI Action" test step but it doesn't work, it is showing an error 'FAI...
