I'm looking for advice on the best way to calculate the time between communication plans for our Major Incidents. The ask is to report on the time between the tasks. For example initial sends out at 8 am and the update needs to be sent at or before...
I want display Confirm message on change request : when state changes to schedule to new add confirm message using the OnSubmit Client script with option Yes and No. Is this possible? if not then how do we achieve this functionality?
Hi All, I wanted to create RITM tickets by using inbound action Item sys id is var item = cart.addItem('49dd78a3db427c50eeb8026dd3961902'); right now ticket has been created but not going to current catalog item. kindly find below screen snap. which ...
When clicking on the assignment group lookup list for change records, I would like to see the group name and its description to help my analysts pick the correct group when transferring to another group.I believe this needs to be done via the diction...
Hi, I added the script below in timer activity which is working fine and creating task one day before business day in our dev instance but the same script is not working in test instance, is in the script anything missing? please help on this. Thank ...
Hi All,I’m working on creating a report for our Hardware Table to track any state changes and assignment updates made to assets.For example, if a laptop was initially assigned to Joe Smith and is now assigned to Sarah Biggs, I want to be able to see ...
I've a catalog item which contains a variable 'Select Governance Group' which is a 'reference' type and which is referred to a custom table "u_rlm_governance_group". I've an another variable 'Name of members to be removed from Governance Group' which...
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option. ServiceNow support says this is OOB, but I can't believe this was...
Hello - I am trying to setup a rule that will automatically remove users from all groups when they go on leave of absence. We have field on the user record that is automatically update from our HR system if someone goes on LOA. I created a business r...
i have a request to have a Catalog Task (from workflow) to have two Assigned To users. Like Additional Assignee
In Xanadu on the Service Operations Workspace Schedule I am seeing what appears to be a bug in how the calander is displayed when the Daylight Saving time ends.If I look at the same schedule in the On-Call Schedule page it behaves as expected.However...
Hi guys, Since when the below BR does not work anymore:+ Before - Update+ Condition: State is In Progress (or any state)+ Script: current.state = '1' (or any state) => This will only update the State NOT the Incident state, that's why it's not captur...
I have same names for "Business Service(cmdb_ci_service)" table and "Technical(cmdb_ci_service_technical)" table records. Because of this it is creating duplicate tasks in cmdb_health_result table. But we will be retiring(install_status = Retired) fo...
Hi Community. How to display the date and time of a different region in an email script if my ServiceNow server is set to the default U.S. timezone.
Hi Team, In our ServiceNow instance, we currently handle P3 and P4 incidents separately, with SLAs set at 2 business days for P3 incidents and 5 business days for P4 incidents. The inflow of P3 incidents is significantly lower compared to P4 incident...