Hi All, I have two reference field type variables which points to same table , I need to populate the second variable ( A) based on the first variable (B) selection . How can I achieve this ? Pls help
ATF test step failing with a error message : "FAILURE: Unable to find record '7327715493eb061029503a018bba10a6' in table 'x_axai3_on_call_ocr_instances' "
How to create a test step in ATF to go back to previous OCR page , "Click on the "<" field to go back to the OCR."
Hi team, I am working on a problem management optimization project and I am curious if anyone has any RCA closure codes that are working really well that they are willing to share.Secondly, curious if anyone has implemented a Fix Task due date for an...
Hi team, I am calling script include and setting value of variable but the value is not setting, script include:var DecisionTable = Class.create();DecisionTable.prototype = Object.extendsObject(AbstractAjaxProcessor, { getRiskrating: function() { ...
Hi Guys! As the title says when users get deleted in AD the user ID in the sys_user table changes to a sys ID. I searched for this sysID but did not managed to find it in Service now and I don't have access to AD to check there. What I'm curious abou...
Good Morning I have been asked to restrict certain incident records from being viewed unless a user has a certain role. So for example if you have the role 'itil' then you can view all incidents apart specific breach incidents. However if you have th...
Hi, We have a requirement where we need to display 'opened for' field in red color or need to add vip icon to it on interaction form.I've written a onChange client script on opened for field which is working as expected when I was in fulfillment view...
HiI have a requirement to create a catalog item and flow attached to it. Now the Related RITM and SCTASK should be visible only to the SCTASK assignment group members and one more group. Other users from different groups should not be able to view th...
hi. i'm trying to determine how to determine number of approval in a REQ. what we are trying to achieve is, in requests with more than 1 approver, the ticket will auto cancel if there's no approval by approver 1 after a certain time.
I have a requirement where i need to create a variable with more information help text and help text contains " click here" .It should be redirected to the outlook when we click on the " click here" from the help text. Thanks in advance..
Hello Every one, I am trying to add Change approval url in the email notification.I used ${URI_REF} function to display change request number with hyperlink.Added below line in email notification body."Click Here to Approve: ${URI_REF}" But it is di...
To complete one of the catalog items, I need around 100 steps in flow designer. I have a multiple choice question, let's say radio button 1 and radio button 2 and based on the radio button selection different set of catalog task creation and approval...
Hi Guys, Hope you can direct me right Direction. I am trying to setup a KB called "Test ABC" which is only accessible to selected few users from a Group "Test" in Washington ServiceNow instance. I created a user Criteria for this Group called "Test" ...
Hello experts, The customer business requirement is to reduce the ticketing basis per month (incidents), so the end user would navigate into the portal and open a live agent request via a virtual agent to interact and resolve his issue with the possi...
