Hey everyone, we would like to create OLA´s when the assignment group changes. (We dont use time_worked)The OLA should start when an incident is assigned to a group, pause when the incident is resolved and stopped when the incident is closed or assig...
can we write the script in UI Policies, and want to know the example scenario.
Where can i fine the sys_properties.list , can anybody help me?
I need to be able to retrieve a phone number when a user is selected in Agent Workspace
Hi, I have to create a Report whenever the user location changes but location is a reference filed I'm unable to find changes operator. And need to check whether that user is a member of a specific group. Can you provide a solution to achieve this re...
Hello Community, @Chuck Tomasi I have a requirement to create an Amazon customer experience for my portal users while ordering IT hardware items from catalog. Here is an overview of the requirements - * Users will log to Service Portal* User will...
Hi Community, I am struggling to get the description field from the incident form on the SP. When someone clicks on My incidents and sees the incident detail in the Service Portal, they cannot see the description (which is the OOB behaviour). I would...
Hello, when we look at user records, we have the "incidents" related list so that we can see all past incidents by this user. This related list brings in all incidents "Opened by" this user. I want to change it to where it shows me a list of incident...
HiI have got an requirement for DocuSign integration. In my client instance DocuSign already configured. But how setup the new catalog item request for digital signature and its flow. Please give details about flow and setup catalog item doc signatu...
Hi, I want to create a new report using classic ui but switch to classic ui action is not visible on create new page.How to enable this? thank you,
Hi Team, I created the one catalog item request method is Submit and I on check the all service portal settings, In ESS poral I able to see the order button instead of submit . I need to show the SUBMIT Button instead of ORDER Button In ESS portal I ...
Hello all, I need to calculate the number of working days, for which the demand was open and populate a custom integer field called "Days Open" with the value. I am using a "8:30 to 5 Schedule" and running a schedule job for this. Please let me know ...
Hi team , i have below 2 business rules , BR 1: Before Insert, order 100IF Item requested is either Microsoft Visio or Microsoft Project 365 & Short Des says "License Check"THEN Change Catalogue Task state to Closed Incomplete (function executeRule(...
I am generating approval records from workflow. How can I get the link to it from a notification? When a approval record is created I want to generate a notification with fields from the parent record so trying to generate notification from workflow....
Hi,Is there a way to use both the graphical workflow and the approval rules on the catalog of services (meaning on the sc_req_item table)?At the time being, the catalog of services has been implemented with approval rules. Now I'm also willing to use...
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