RITM Variables Read Only after state has become "close complete"
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-03-2017 10:42 AM
As the title states, is there a specific way that one a request is submitted and the RITM state is changed to "Closed Complete" that all RITM variables become read only?
The reason i am asking is because we have ran into issues where the business users have been changing fields after the request has been marked as complete and complaining that the request wasn't properly performed.
20 REPLIES 20
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-02-2018 06:29 AM
We've been doing this for well over a year now and haven't had any issues thus far.