Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Roles Cyclicity error

taqdeer
Tera Contributor

Hi All,

I am trying to relate Change_manager role under ITIL but I am receiving an error says

"Error Message : Aborting the operation due to the roles cyclicity!"

Please help me in relating these two roles

1 ACCEPTED SOLUTION

 

Sure

Baseline, the change_manager role contains the itil role.  

 

find_real_file.png

 

If you try to add the change_manager role to itil it'll then add the itil role again, and then change manager and so on - creating a cycle which the error is warning you about.

You'd need to go to the change_manger role and remove itil from the contains role tab first then you can add change_manager to the roles contained by itil.

View solution in original post

5 REPLIES 5

 

Sure

Baseline, the change_manager role contains the itil role.  

 

find_real_file.png

 

If you try to add the change_manager role to itil it'll then add the itil role again, and then change manager and so on - creating a cycle which the error is warning you about.

You'd need to go to the change_manger role and remove itil from the contains role tab first then you can add change_manager to the roles contained by itil.