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05-05-2022 07:26 AM
Hi,
We are using a 3rd party tool called Ansible to hopefully be able to close/update certain incidents. So far we have the connection set up with a user account (web service access only).
Ansible are able to create a new incident using the account but not able to update it after. I have given the user account ITIL to see if it solves this but that doesn't work either. The user account has some ansible specific roles and 'web_service_admin', 'rest_service' and roles that are inherited by these. Am I missing something?
Screenshot of incident created by Ansible
Solved! Go to Solution.
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05-05-2022 07:49 AM
Hi,
that API user should have access to table level WRITE or CREATE ACL
ensure that user has valid role
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-05-2022 07:49 AM
Hi,
that API user should have access to table level WRITE or CREATE ACL
ensure that user has valid role
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-06-2022 03:36 AM
Thank you Ankur, I thought I had checked all ACL's but obviously not. Working now. Do you have any experience with Ansible integration?
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05-06-2022 04:47 AM
Nope
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader