Add one user to watchlist of Request and it should reflect on watchlist of RITM, SCTASK. can anyone help me on this how to achieve it.

SP22 · ‎05-05-2022

SumanthDosapati · ‎05-06-2022

Change the business rule as below

After - Insert and Update

condition - Watchlist in Not Empty

View solution in original post

dmathur09 · ‎05-05-2022

Hi SP,

You would be required to create an after business rule on the Request table. You would need to GlideRecord the RITM and SCTASK table and update the watchlist like ritm.watch_list = current.watch_list and task.watch_list == current.watch_list

Regards,

Deepankar Mathur

SP22 · ‎05-05-2022

I have tried this but if a user added in watchlist of request automatically. can it reflect on RITM & SCTASK. Please help me on this.

dmathur09 · ‎05-05-2022

Hi SP,

What do you mean by automatically, can you share more details on that.

Regards,

Deepankar Mathur

SP22 · ‎05-06-2022

I have created business rule, for example when any one of the IT group members request ticket, IT group manager should automatically added to watch list. Problem is IT group member raise a Request ticket, then manager is added to watch list of request. But manager is not reflecting on RITM and SCTASK, it is showing empty.

Added a script which you suggested but when I manually add the manager it is reflecting on RITM & SCTASK.