sc_task state has changed to 8 (which doesn't exist in choice list) for a handful of closed records

[captainpugwash]

Hey Everyone, 

An Agent reported noticing that a few of their closed reqtsk records states had changed to 8,

When I open one of these records I can click the "state" drop down and see the label 8 in the list, if I click the "state" drop down on another record the 8 isn't visible.

The choice list also doesn't have any records for that tabel with either a label or value of 8.

This isn't a show stopper as it only appears to be happening on a small number of closed records but Any help would be appreciated!

Thank you! 

[Harish KM]

Can you check workflows or business rule scripts to check whether there is a script setting as 8 to state values?

[captainpugwash]

Hi Harish, Nothing in any request workflows, i'm yet to check BR's will reply once I have

[Musab Rasheed]

Hello,

Looks like some code either through BR, workflow or Scheduled job or any other place trying to set State value to '8' hence you are seeing that, If you see choice table value '8' refers to 'Cancelled' state in at least incident table so just check which code is affecting and correct accordingly.

Mark my answer as correct if that helps

Regards

[captainpugwash]

Hi Musab. There are no choices with a label or value that matches 8, on the sc_request table. I will check to see if there are any BR's or scheduled tasks doing this,