SC_Tasks only appear to our users within the time portal once a time card is created from the form view

LJ3 · ‎08-23-2019

SC_Tasks only appear to our users within the time portal once a time card is created from the form view - they don't appear under searchable tasks even when assigned to them. They also aren't appearing under Group Tasks when assigned to the user's group.

Incidents, Change_Requests and Project Tasks appear fine. Change_Tasks don't appear. How can I include these in the Time Portal View?

Barbara L - Gli · ‎08-23-2019

Hi,

The Time Sheet Portal is a Service Portal, so you can edit what tasks appear there through the widget "Time Card Portal Main Container"

On line 33 of the "Server script", an array of tables is defined. Add your desired tables to this array and they should show up in the time sheet portal.

You can find the widget here:

YOUR_INSTANCE_NAME.service-now.com/sp_widget.do?sys_id=c85a8ce093532200ea933007f67ffbb1&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null

Hope this helps!

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Melissa Asbury · ‎01-03-2025

I am having this issue as well. sc_task is not showing up after making this change.

LJ3 · ‎08-26-2019

Thanks! Makes sense - looking at this our Time Card Portal is entirely customised so I have to work this in somehow!