Schedule entries showing different date for admin user and itil user

Vamsi Krishna · ‎04-21-2025

Hi All,

I am facing strange issue, i have created a schedule entries where i gave timings as 3 am to 6 am when i see from admin side it is showing 3 am and 6 am but when i see by impersonating and itil user it is showing as 2 am to 4 am. i don't understand what is the issue. even i check the timezone of the itil user, timezone is same with the admin user. Please see the attached screenshot and help me out.

I don't know understand how to resolve it and is it because of daylight saving it is behaving like and can't understand to resolve this. please help me out from this.

Thanks & Regards,
Vamsi B

Dr Atul G- LNG · ‎04-22-2025

Hi @ Vamsi Krishna

Are the admin and other users in the same time zone? Does it show the same time zone in their profiles?It’s a day list saving issue only. Please check the system property for this.

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Vamsi Krishna · ‎04-24-2025

Hi @Dr Atul G- LNG ,

Yes, Both admin and other user are related to same time zone. but not sure why it is happening like that could you please provide the system property name so that i will have a look on it.

Regards,
Vamsi B