Notification is not getting triggered on problem task form

[jack33]

I have written a notification on problem task table when record inserted or updated.And added condition when problem.priority = critical or high notification should be triggered to 'ABC' group(in the group field selected one group)

Notification is not getting triggred but if i remove condition problem.priority = critical or high ,it is getting triggered.

Problem and problem task both are having critical priority

Thank you for help

[sahiltelani]

Hello @jack33,

Can you maybe show the notification configuration? By sending ss for the same?

[jack33]

[Ankur Bawiskar]

@jack33 

is that group having group email?

Is that group having members in it which are

1) active and not locked out

2) has email field populated in user records

3) has notification preference enabled on user profile

check this

Troubleshooting email issues with ServiceNow 

Troubleshooting Outbound Email 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jack33]

If i remove problem.priority condition ,notification is triggering perfectly. but not with condition