Scheduled job to close REQ,RITM,SCTASK

[sanathk]

Hello community,

I have a requirement, I need to close to SCTASK'S which are not updated in past 120 days  along with associated Requests and RITM through Scheduled jobs

Here I have some scenarios to handle

Scenario 1: I need to close the SCTASK'S which are not updated in past 120 days and exclude the sctask configuration item starting with "abc" after closing the sctask,I need to close the RITM associated with the sctask and Request associated with the above RITM

Scenario 2: For example we have a RITM which has three SCTASK'S one is not updated in past 120 days and another 2 are updated recently so we need to close only the sctask not updated in past 120 days and in this scenario we should not close RITM and Request.( Here also we need to check the sctask and exclude the configuration item starting with "abc" sctask)

Scenario 3: For example we have a request that contains more than one RITM here also we should check if both RITM s  are closed we need to close request and if one RITM is closed and another is open it should not close the Request 

Thankyou 

Sanath K.

[Mark Roethof]

Can you share an example of what you mean?

It looks to work here.

[sanathk]

Ahh , my mistake we need check configuration item doesn't starts with "ABC" so that option is not there @Mark Roethof .

Thanks

Sanath k

[Mark Roethof]

You can just script that in the condition in Flow Designer. And by using Flow Designer, still benefitting from all the other positives of Flow Designer above a scripted Scheduled Job.

So still no good reason to go for Scheduled Job.