Scheduled report not going to certain user

joshmorris
Tera Guru

2 hours ago

I'm trying to send a data viz on a weekly basis to a specific active user. However when I send it he doesnt get it and nothing is in the logs. If I change the user and send it to someone else it works. Any ideas?

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joshmorris
Tera Guru

2 hours ago

in fact now its not sending at all

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Dr Atul G- LNG
Tera Patron

2 hours ago

HI  

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535174

https://www.servicenow.com/community/performance-analytics-blog/troubleshooting-issues-with-schedule... 

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Ankur Bawiskar
Tera Patron

2 hours ago

@joshmorris 

share your config screenshots

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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