sowmya123
ServiceNow Employee
ServiceNow Employee

Scheduling a report is a great way to automate its distribution. Sharing the Scheduled reports can be distributed in PDF, CSV, or XLS format. Graphical reports can be distributed in PNG or PDF format. But what do you do if you run into issues? Some common symptoms you may experience are scheduled reports failing to run, missing data in the report, inability to schedule a report, an empty report, the report failing to run at a specified time, or the report not being delivered to the specified person(s).

 

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Troubleshooting issues with scheduled reports

If your scheduled report is not working as expected, try these troubleshooting tips:

  • Verify that the Run_As user is set to 'Active' and has the correct permissions
  • Verify that the user set to receive the scheduled reports has their Notifications turned on 

You can also refer to this Troubleshooting Guide for Scheduled Reports for detailed instructions on eliminating common causes of issues in scheduling reports.