script to Fetch Incident state from task_sla table.

Roshin Chandra
Tera Contributor
 
5 REPLIES 5

Hi @Roshin Chandra ,

 

Thanks for the explanation. Why then not "just" create a scheduled report based in the incident_sla for incidents that is not in state resolved, cancelled or closed and where breached is true? 

 

This would give the same solution as far as I understand without any custom script. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up,

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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