script to Fetch Incident state from task_sla table.
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‎03-21-2023 10:22 AM
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‎03-22-2023 01:21 AM - edited ‎03-22-2023 01:21 AM
Hi @Roshin Chandra ,
Thanks for the explanation. Why then not "just" create a scheduled report based in the incident_sla for incidents that is not in state resolved, cancelled or closed and where breached is true?
This would give the same solution as far as I understand without any custom script.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up,
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
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Anders
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