Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

script to Fetch Incident state from task_sla table.

Roshin Chandra
Tera Contributor

‎03-21-2023 10:22 AM

 
0 Helpfuls
  • 1,373 Views
5 REPLIES 5

AndersBGS
Tera Patron
In response to Roshin Chandra

‎03-22-2023 01:21 AM - edited ‎03-22-2023 01:21 AM

Hi @Roshin Chandra ,

 

Thanks for the explanation. Why then not "just" create a scheduled report based in the incident_sla for incidents that is not in state resolved, cancelled or closed and where breached is true? 

 

This would give the same solution as far as I understand without any custom script. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up,

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls