Search attachments and store documents in ServiceNow

[jaubert]

Good Morning,

I'm not sure which forum to post this in, but if it's not please feel free to redirect me.  I just wanted to know if it's possible to search attachments in a single table and is there a way to store documents in ServiceNow.

[Adrian Ubeda · Accepted solution]

Hello jaubert, 

Attachments in ServiceNow are storaged in 'sys_attachment' table that belongs to core tables, when you drop a file in a record there's a new entry created into this table with unique sys_id. As other table, you can search there by sys_id or file's name.

However, there's a module for document management which it's use for the managing of the entire lifecycle of a document (Draft, Reviewed, Published...) here's the link to product documentation: https://docs.servicenow.com/en-US/bundle/rome-servicenow-platform/page/product/document-services/ref...