Search for Work notes or Comments

[KristyS]

How can you create a filter or list layout to complete a text search for additional comments or work notes?     I have a requirement for our ITIL users to be able to search the system by these fields.  

Also, how do you search for information added within a variable.  

[SanjivMeher · Accepted solution]

Hi Kristy,

Try searching by keywords. If you have too many records, add addtional filter such as created on this year or last year

[BhupeshG]

I am somehow not happy with the SNOW design of WorkNOtes.   BMC remedy Worknotes design was better ,, Specially when it comes to attachment so that you know which attachment comes with which note.

Notifications are triggered multiple times if attachments are added along with notes in SNOW then it send multiple notifications.