PFA screenshot. Is there a way to download export for only the rows which I have checked on any tabl
PFA screenshot. Is there a way to download export for only the rows which I have checked on any table?
Forum Posts
Deposit Users on Universal Request Ticket Page for only Select Record Producers
Hello, Does anyone know if it's possible to only configure page route maps for specific record producers? Is there a way to do this instead of configuring it for an entire Service Portal? How might we go about this if not possible using page route ma...
Resolved! Universal Request - Transfer to Globally Scoped App from Locally Scoped - UI Page Hangs, No Error
Hello, When trying to directly transfer a primary ticket to another department using the Transfer UI Action from Universal Requests the transfer window hangs. I've verified that I can successfully transfer TO my scoped app, but not the other way arou...
Show the all Flows attached to the custom record by using "Show Flow" UI action
Hi Everyone, I have an custom table called "SSB Change Request" that run on Flow Designer and flow gets cancelled and attached new flows for different conditions met. I have created the UI action related link "SHOW FLOW". I have written the below Scr...
Client Script spModal.open() button is not working for service catalog condition
Hi Experts, I'm trying to add a disclaimer condition on catalog Item, whenever user tries to request it he has to accept a disclaimer else, it should clear out the field on form. i can't do it any other way , as the catalog item is not to be modifie...
SLA Not Pausing on Holidays in 24x7 Schedule
Hi experts, I need your help. I created a 24×7 schedule that excludes Indian holidays. I added a 24×7 schedule entry and created another schedule named 'Indian holidays,' which I set as a child schedule. I then created an SLA definition. Everything w...
Time Sheet Hours are reducing automatically after it get submitted and also getting Doubled
Hello Developer's I've a issue regarding the Time Sheet, Time Sheet Hours are reducing automatically after it get submitted and also getting Doubled for some of users.
Not able to edit Flow Designer
In dev instance i am not able to work on Flow designer, Once creating it is going to read only mode and showing the below error. I have admin in Dev but still not working is there any other role required for working in flow designer?
Advanced Relationship
Hi All, Can someone explain or give some examples on apply to and query from script section in advanced relationship?Below is my requirement.1. I have configuration item reference field in the plan[sn_bcp_plan] form. and it will list only Business se...
Execution Order FAILED - AFTER Business Rules with order over 1000 not being triggered
Hi Community, very non-trivial situation I've faced recently working on domain-separated environment. Not sure domain separation has something to do with it - but I believe it is important to mention PROBLEM: All business rules on INSERT operation w...
Facing Issue with Inbound Action for creating Request, RITM, SC Task
1) I have a requirement to create an inbound action that generates a Request, RITM (Requested Item), and SC Task.When the manager approves the RITM, the request should be routed to a specific group for further approval. The SC Task will only be creat...
Active the on Hold Incident If caller responses back on service portal in comment section
Hello I am working on one task to update the Incident to state Active if it is on Hold when caller responses back on service portal in comment section for same incidentfor above requirement I have created the before update business rule as below Whe...
Resolved! Why the ticket "Updated by" field (in REQ/RITM report) is showing as "admin"
Hello In my instance as I see on list view of RITM tickets updated by column is showing admin as last update made on those RITMs by my team members it should show their names only Can anyone assist what are things I need to check for this and how to...
Workforce Optimization Schedules for Alternate Work Schedules
I have a question on using the Workforce Optimization. Is it possible to have an Alternate Work Schedule setup so that like for example a person has every other Wednesday off and on the other weeks they get off an hour early? It is a 9-80 schedule. W...
How to access RITM Variables in Ask for Approval action
Hi Team, How to access RITM Variables in Ask for Approval action. I want to access owner Variable once RITM is saved. I wiil update owner variable after RITM is created in variable editor. I am trying in above way, it is throwing an error @asifnoor
