Can we search for keywords inside the pdf attached to knowledge article
How can we search for keywords inside the pdf attached to knowledge article for searching articles?
Forum Posts
Article approval trigger to Ownership Group, Knowledge Owner and Manager
Hi, OOTB with the Ownership Group functionality enabled, the article approval is only triggered to ownership group members and not the Knowledge Manager and Owner, if the Ownership Group field is filled in the article. Is there a way to trigger the a...
Resolved! RITM Variables not editable in Service portal for Non Itil users
We encountered an issue, where non itil users are not able to editi variables of RITM in Service portal view, actually we are sending a notification to users to modify the variables of RITM, here when ITIL users clicks the ritm link, it is redirecti...
Configure workday to-do's on portal
Hi Team, We have a requirement to configure workday to-do tasks on ServiceNow portal. I am new to integration, please guide me achieve this process. I have found the below docs but didn't help me much. https://docs.servicenow.com/bundle/utah-employee...
g_form.clearValue('selectBox' or 'Date/Time') not working for Variables in a variable set
Hi, I am facing issues in clearing a value on two variables inside my variable set using a client script. One of the variable is a Select Box and another is Date/Time. It is working on reference type but not on these two types.
How to access a variable inside a variable set using Client script ?
I am trying to access a variable of a variable set using an On_change client script but not sure about the steps. Var set name : on_behalf_of Var name : caller_id - which refers to a table user_info Tried using - var clrID = g_form.getValue('variable...
While publishing, Subflow shows 2 associated flows even though it has been added to just one flow.
Hello SN Community, I have created a flow and a subflow for a catalog item. Though I have tagged the subflow to main flow only, I'm getting an informational dialog box as "changes will be applied to 2 flows" while publishing the subflow. I' am unable...
Resolved! What are the various RELEASES of ServiceNow?
Hi All,Just to know about the Releases in ServiceNow, I am asking this question.I know only Calgary, Dublin, Eureka and Fuji.Is there any release is there before Calgary?Thanks in Advance,Dinesh Chinnadurai
Email body doesn't contains user details
Hi, My requirement is below. If I am removing itil role from users(if user is not logged in 60 days) so the email should be sent to ex: test1@example.com and email body should contains with user(all the removed itil role users) details(like Name, Use...
How to Map a Field from Service Catalog to Requested Item Form - Table
Hi, I have a field on a catalog item called PO #. I have a PO field on the Requested Item Form I need to map it to. Is this possible? It is not a record producer so I cannot click map to field. When I go to flow designer and click "Update Record" and...
How to enable Knowledge Blocks search on portal
Hi All,Can we enable KB blocks to be searchable on portal? When we add KB block to an article and search with KB block title, all articles with KB Blocks will be displayed. Can we just show KB Blocks in portal when searched? Thanks!
How to send approval after finding active manager recursively ??
I need to send dynamic approval to the requestor manager if requestor manager is inactive I need to check with his manager if he also in active need to check with his manager this should happen until I found active manager and approval should trigger...
What is formatter and types of formatters and how to create process flow formatter for incident tabl
What is formatter and types of formatters and how to create process flow formatter for incident tabl
How to create a planned task from an email
I seek assistance in creating a planned task from an email to be sent to our ServiceNow instance. I am uncertain about the process of using an inbound action for this purpose. The relevant table is named "planned_task". Any guidance would be greatly ...
How to create record in Incident, Change also create one RITM via single catalog item form.
Hello Everyone, I recently faced an interview question that left me puzzled. The interviewer asked how to create records in the Incident and Change tables, as well as generate a Record Item (RITM) in a single form.I found myself confused between usin...
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