Hi, i am facing issue while closing the TASK > RITM > REQ. issue is when i will close the task then as per the flow RITM will wait for user response. before putting any response the RITM and REQ is getting closed.can any one help to get the answer i...
Updated/created on today & Name > 3 consecutive inserts/updates - An alert should trigger to 'development@example.com' team. Below is the screenshot. For example:Name: Serial number: Created/Updated:*ASSET-IBM ...
User is facing error while making requests through Portal. It happened on the web and phone and is repeating for a month now.
I'm trying to use the g_form.getReference in a ui action in the Workspace Client Script to get a field on the assignement group reference field but it doesnt seem to work, is there an alternative to the getReference for the Workspace client script?
For the URL https://www.service-now.com/esc?id=index, the redirection is not working. Please refer to the updated script below: (function() { url = window.location.href; if (url.includes("sp?id=index")) { // Redirect SP index to ESC...
Hello I have created workflow for one of the catalog item, the workflow path goes well and the stated and stages on requests is updated well but when we see in the workflow the "X = Set Values" the state is showing as "Cancelled" instead of "Finished...
I want all the field values on catalog item in lower case, since there are around 50 fields on form it is not a good idea to write all 50 on change client scripts an make each field content to lower case. This is tedious and have performance impact. ...
Hi all, I have been trying to modify the "Activity" section of Overview tab of SoW Incident Form. I am unable to find which section of the form to be modified. Under "Details" tab, I was able to add content into "Activity" section by adding "Activiti...
HelloI've created an extended table of the task table. Using UI action I create an incident.It works but how can I add the incident number in the related list as on the attached example?Thanks for your help
On asmt_metric_result table we have dot walk the trigger id field from asmt_assessment_instance table,but trigger id show empty value in list view but when i opened the record in backend there is value.
Hi All, I need to send a SMS trough workflow activity, I configured it its working fine. But I need to one more condition which is i need to send Sms on specific time zone which Starting at ( 5pm Saturday (CDT) to Monday 12:01am (CDT) ) Please sugge...
I have implemented a functionality in a ServiceNow catalog item where, when the user clicks the "Add to Cart" button, the system checks if an item with the same combination of requested_for and application_name already exists in the cart. If a duplic...
Hi All. We are having a tricky situation to cancel a particular workflow activity for some existing workflows. Could anyone provide any insights if they have done it already. I did try with some scripts that glides wf_executing table and cancels the ...
I have created a new knowledge article and clicked "View Article" from the same KB article. While viewing, I rated it low (1 or 2 stars) but closed the window without submitting.When I open my article again, I notice that knowledge feedback is still ...
Hi, I have a catalog item once i submit a ticket from the portal it should created a request under request once approval is approved then create RITM under request for one particular catalog item.For this i have created flow designer and it is workin...
