Selecting incident fields on portal (sp, esc) view

[levy8926]

I'm trying to edit the fields that are depicted on the header section of the esc portal when a user selects My Requests, then selects one of the incidents, as per the attached image. 

 

Simply adding the fields to the Service Portal view have no effect.

Appreciate any assistance.

[levy8926]

That's it -- thank you!!

[Robert H · Accepted solution]

Hello @levy8926 ,

Please navigate to Standard Ticket Configuration, find the one for the Incident table, and then configure the information you want to have displayed.

Regards,

Robert