Send Email button on CSM Agent Workspace not working???

Shantharao · ‎05-09-2022

Hi Experts,

Send Email button for Reply emails is not working in the CSM Agent Workspace, in fact when I click on "Send Email" button nothing is happening and no error messages are appearing

Any solution is highly appreciated

FYI, we recently migrated to ROME version

Thanks.

Musab Rasheed · ‎05-09-2022

Hi @Shantharao ,

Kindly create HI ticket with servicenow team, it must be a upgrade bug. Mark my answer as correct if that helps.

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

Shantharao · ‎05-09-2022

Hi Rasheed,

I have raised HI case no response yet and I have scheduled the PROD environment ROME upgrade tomorrow, do I reschedule it now for next week?

Thanks

Musab Rasheed · ‎05-09-2022

Hi Shantarao,

Yes please, you can even escalate HI tickets by calling their toll free numbers and ask them to make ticket as p1/p2 due to criticality , if you have not modified any functionality then it must be a upgrade bug. Hope that answers your question.

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

Community Alums · ‎05-09-2022

Hi @Shantharao ,

This could be your possible solution:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823289

Else for time being you can use the Email client :https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/concept/settin...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep