Send email reminder notification to HR case ticket via SLA workfow.

[Naveen87]

Hello Guys,

I need to send a reminder notification on HR case ticket .

For example: If I was assigned a case on Monday 1st June and the State is “Ready “or “Work in Progress” .

I would receive a reminder on the 5^th business day after it’s been opened (6^th July) and again 2 days after that (Wednesday, 8^th July).

I would continue to receive the reminder every 2 business days until the State is changed to “closed complete”, “closed incomplete” or “suspended”.

This needs to be achieved via SLA workflow.

Please help me with complete workflow steps as i have no idea on this.

Thank you.

[Naveen87]

Hi,

Am i going right?

I justed added this.

2 doubts,

1. Does these 45 hrs automatically reads from created date? and state is one of ?

Mentioned in trigger condition?.

2. Now if have to add again a condition for 2 days. How will that be?

while adding in wait for duration we are not getting state option?

I have to stop reminder when state changes to closed complete/incomplete and suspended.

please suggest.

A complete screenshot of the flow design by you would really help.(only if ur free).

Thank you so much.

[Ashutosh Munot1]

I will create sample and then send it across.

[Ashutosh Munot1]

HI,

Sorry for late reply. Was bit busy. But now lets do this

1. Does these 45 hrs automatically reads from created date? and state is one of ?

Yes this will read after it is created.

2. Now if have to add again a condition for 2 days. How will that be?

while adding in wait for duration we are not getting state option?

I have to stop reminder when state changes to closed complete/incomplete and suspended.

You can use parallel flow activity for this. IN one flow you can check state and one you can check 2 days.

Thanks,
Ashutosh

[Ashutosh Munot1]

See this flow:

Below is that wait for condition:

put our hrs or time in that duration field.

Thanks,
Ashutosh

[Naveen87]

Hi Ashutosh,

Thank for responding on this.

I have few more doubts,.

At *TO how can i get the assignee value,

This will run until state are above right?

I have to put one more condition,

I have to send 1 more reminder after 2 days from the 1st reminder and it shall be repeating until state is closed.

How to put that condition. ?

Thank you