Send email reminder notification to HR case ticket via SLA workfow.

[Naveen87]

Hello Guys,

I need to send a reminder notification on HR case ticket .

For example: If I was assigned a case on Monday 1st June and the State is “Ready “or “Work in Progress” .

I would receive a reminder on the 5^th business day after it’s been opened (6^th July) and again 2 days after that (Wednesday, 8^th July).

I would continue to receive the reminder every 2 business days until the State is changed to “closed complete”, “closed incomplete” or “suspended”.

This needs to be achieved via SLA workflow.

Please help me with complete workflow steps as i have no idea on this.

Thank you.

[Naveen87]

Someone please help me with flow design to achieve this.

[Ashutosh Munot1]

HI,

I am going to create this and send it across.

Thanks,
Ashutosh

[Naveen87]

Hi Ashutosh,

Thank you so much. That would be great..

[Naveen87]

Hi Ashutosh,

Anything on this??

[Naveen87]

Someone please help me here to achieve this task..