Send Notification when incident is Re-Open

[Service_RNow]

Hi Team,

I have Problem that when my incident is Re-Open then Notification should be sent to my email that incident has been Re-Open it also Contains some basic Information of my Incident like-

Short Description,

Description,

Priority,

State.

Can Any one help me..

[RudhraKAM]

open notifications ,

  see the image below   and set the when to send   condition to your condition

and in email templete   add this

Incident state: ${incident_state}

Number: ${number}

Opened by: ${opened_by}

State: ${state}

Description: ${description}

Short Description: ${short_description}

pls mark it as correct if it works