send survey after every 10 closed incident?

[ash36]

I need to send incident survey on repeated interval of 10 incident closure. I tried setting the trigger condition based on Number ends with 0, but that's not a concrete solution. Has anyone done this before?

Help much appreciated, thanks !

[Sumanta Sathua]

You might need to write schedule jobs for this .

[The SN Nerd]

Unless you have number generation turned off, some numbers will be skipped so checking for numbers ending in '0' won't give you 1 in 10.

If you think about it, every 10 closed is 1 in 10, which is 10%.

I would recommend using the OOB functionality with a value of 10% to send surveys.

It will give you the same outcome.

[ash36]

Yes, I have turned off the number generation, but not sure if the way you told to setup will work. As far as I am aware, the % here sets the probability that the survey will be sent or not when the condition is met. For example if I set it to 25%, a probability of 25% does not mean, that for 4 incidents 1 survey will be generated. It means that for every single incident (where the conditions are met), there is a 25% chance that the survey will be generated.

Thanks

[dvp]

Write a business rule on incident when the incident state changes to closed and call a global script include and do counting there. Once the count reaches 10 fire an event