send survey after every 10 closed incident?

[ash36]

I need to send incident survey on repeated interval of 10 incident closure. I tried setting the trigger condition based on Number ends with 0, but that's not a concrete solution. Has anyone done this before?

Help much appreciated, thanks !

[ash36]

Hi Rakesh,

The sys id you put in here is from is of the survey (Assessment metric type) ?

[Rakesh Mamidi]

Yes,itsassessment metric type

[thejaswini Gopi]

Hi Rakesh,

 var inc = new GlideRecord('incident');

  inc.get(lastTriggerID);

  var closedAt = inc.closed_at;

  var incident =   new GlideRecord('incident');

  incident.addNotNullQuery('closed_at');

  incident.addQuery('closed_at','>=',closedAt);

  incident.orderByDesc('closed_at');

You have mentioned  'closed_at', Is it a custom field on incident table?

I'm also looking for solution for the same issue.

Please guide me.

Thanks,

Thejaswini

[gyedwab]

Hi Ashish,

It seems like what you're trying to do would be accomplished using Survey Trigger conditions?

Survey Trigger Conditions - ServiceNow Wiki

If you select "Trigger Randomly" and put in a 10% probability, it should send your survey to 1 in 10 incidents.

[ash36]

As far as I am aware, the % here sets the probability that the survey will be sent or not when the condition is met. For example if I set it to 25%, a probability of 25% does not mean, that for 4 incidents 1 survey will be generated. It means that for every single incident (where the conditions are met), there is a 25% chance that the survey will be generated.
Sending 1 in 10 is a frequency and not probability.

Thanks!!