Hello everyone, I created an iCal to send notifications to change request clients, whenever there is change maintenance, of the Standard, Normal and Emergency types, in the scheduled, re-scheduled or canceled states, for the affected services.
In an old email notification, this field has the User copy sched notification option, which is a field that was created in the change request table referencing the sys_user table, but I don't know what this option does, because when testing the notification nothing is triggered .
To create iCal in the change request, I created a map with start and end date, 2 templates, 2 events and 2 notifications, one for scheduled and the other for canceled and a business rule that triggers the events. Now I don't know how to put in the Who will receive field of the notification, who should receive these notifications.
Can anyone tell me what I should put in the Who Will Receive field of the notification? Help me please!!
