Hello Team,
We are currently sending our Customer Satisfaction survey via email to users. Now, we would like to send the survey as a link through Microsoft Teams direct messages instead.
We have "Conversational Integration with Microsoft Teams" and the Microsoft Teams Graph Spoke in our instance. While I am able to successfully send the survey to a Teams channel via webhook, my goal is to send it directly to a dynamic user.
For example, if a survey is assigned to a user named "Demo" in our ServiceNow instance, I want the survey to be sent directly to Demo via a direct message in Teams.
Has anyone implemented this functionality before or have any advice on how to achieve this?
Any help or guidance would be greatly appreciated!
Thanks in advance!
