Sending Customer Satisfaction Survey via Teams Direct Message (Dynamic User)

amitshishod
Tera Guru

4 weeks ago

Hello Team,

We are currently sending our Customer Satisfaction survey via email to users. Now, we would like to send the survey as a link through Microsoft Teams direct messages instead.

We have "Conversational Integration with Microsoft Teams" and the Microsoft Teams Graph Spoke in our instance. While I am able to successfully send the survey to a Teams channel via webhook, my goal is to send it directly to a dynamic user.

For example, if a survey is assigned to a user named "Demo" in our ServiceNow instance, I want the survey to be sent directly to Demo via a direct message in Teams.

Has anyone implemented this functionality before or have any advice on how to achieve this?

Any help or guidance would be greatly appreciated!

Thanks in advance!

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SP22
Giga Sage

4 weeks ago

Hello @amitshishod,

Could you please find the below link and let me know if is useful.

https://www.servicenow.com/community/developer-forum/send-a-message-direct-to-a-user-on-microsoft-te...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks
santosh.p

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