Sending email to PDI not functioning

[Sunny45]

Hello Experts,

Has anything been changed? I am not able to send an email to my PDI. (Wanted to test Inbound email action) 

I have email properties enabled and sending email from my gmail account but not received at PDI end. 

sending it to my PDI  [devxxxxx@servicenowdevelopers.com]

Any advice greatly appreciated. 

Thanks. 

[Dr Atul G- LNG · Accepted solution]

Hi @Sunny45 

Did you configure the Email accounts ( POP3 and SMTP), try to send email from your personal id to devxxxxx@servicenowdevelopers.com] 

[Dr Atul G- LNG]

Hi @Sunny45 

Sorry for delay in response. As I said, due to security issue, now SN is not providing the email servers with PDI so it is not possible to do practice in ths.

You can create email , you can see in emails logs but it will not come in out go out mate. 

[Sainath N]

@Sunny45 : 

Sending and receiving emails on PDI is disabled by ServiceNow

Why ServiceNow did this?

PDIs were being used to send high levels of email spam. While we actively monitor all PDIs for suspicious activity and shut down PDIs that violate our policies, we’ve found that accidental spam activity is a growing problem. As a result, the best way to prevent email spam is to disable the feature from PDIs indefinitely.

Read more about it here - https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

If you are trying to test inbound actions, try creating a direct record in [sys_email] table of type 'Received' with all the appropriate details and check.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Sunny45]

Thanks @Sainath N 

If you have any document to configure email account so that I can send email to PDI from my gmail account, please provide that. 

Thanks.

[Sainath N · Accepted solution]

@Sunny45 : Please follow the below steps if you want to send an email from your Gmail account to PDI.

1. Enable email receiving from email properties as per the below screenshot, and check the status on the Email Diagnostics page.

2. You can find your instance email in the Email Accounts [sys_email_account] table.

3. Send an email to this ID from your Gmail. Below is a screenshot of the email I received in my PDI sent from my Gmail following the above steps.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.