Sending email to PDI not functioning

Sunny45 · ‎12-22-2023

Hello Experts,

Has anything been changed? I am not able to send an email to my PDI. (Wanted to test Inbound email action)

I have email properties enabled and sending email from my gmail account but not received at PDI end.

sending it to my PDI [devxxxxx@servicenowdevelopers.com]

Any advice greatly appreciated.

Thanks.

Dr Atul G- LNG · ‎12-22-2023

Hi @Sunny45

Did you configure the Email accounts ( POP3 and SMTP), try to send email from your personal id to devxxxxx@servicenowdevelopers.com]

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Sainath N · ‎12-22-2023

@Sunny45 : Please follow the below steps if you want to send an email from your Gmail account to PDI.

1. Enable email receiving from email properties as per the below screenshot, and check the status on the Email Diagnostics page.

2. You can find your instance email in the Email Accounts [sys_email_account] table.

3. Send an email to this ID from your Gmail. Below is a screenshot of the email I received in my PDI sent from my Gmail following the above steps.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

View solution in original post

Dr Atul G- LNG · ‎12-22-2023

Hi @Sunny45

As per SN changes in PDI, email inbound and outbound both are restricted in PDI but here is some solution

https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

Solution:

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Sunny45 · ‎12-22-2023

Thanks @Dr Atul G- LNG for the article, but it explains about sending email from PDI, but not in the PDI.

Do you have any workaround to send email to PDI?

Also wanted to confirm the format of sending email to PDI. [devxxxxx@servicenowdevelopers.com]

Is that correct or it is something else?

Thanks.

Dr Atul G- LNG · ‎12-22-2023

Hi @Sunny45

Did you configure the Email accounts ( POP3 and SMTP), try to send email from your personal id to devxxxxx@servicenowdevelopers.com]

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Sunny45 · ‎12-22-2023

Hi @Dr Atul G- LNG

How do I configure the email account? Do you have any document to configure email account so that I can send email to PDI from my gmail account?

Thanks.