Sending reminder Notification for Approval
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11-04-2020 02:17 AM
Hi All,
This is little urgent!!
I have a workflow where based on the "Type" options we select it creates an approval to Manager of requested_for, Which we have done through dot walking in user section inside the "Approval user" Workflow activity.(image 1)
By doing this it was not validating whether the Manager is active or not, it was creating the approval to them. Now My requirement is to check if the manager is active/not before reaching out to approver activty. If active then only it creates the approval.
After once the approval is sent, approver has to take an action on it within 10 days.
If no action is taken until 5 days- i need to send a reminder email.
If no action is taken until 7 days- i need to send a warning email saying please take an action.
If no action is taken in 10 days- i need to send them a notification saying, as there was no action taken we are rejecting the request and we need to reject the approval and cancel the request(RITM).
I'm not understanding how we can accomplish in the Workflow. Could anyone please suggest me the right approach in order to get the above functionality work. Please find the workflow image below(image -2)
Thanks in Advance,
image-1
Issue
image-2
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11-04-2020 02:27 AM
Hi Deepa,
you can use flow designer to achieve this
refer below links for help
Approval Reminder for Approval Records using flow designer
Approval Reminder Notification for Change records using flow designer
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-04-2020 09:43 AM
Thank you for the quick turnaround Ankur!
The above link helps but how can i make it run only for one catalog. I'm unable to provide the triggering condition for sc_req_item table.
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11-04-2020 09:03 PM
Hi,
Are you not able to select any condition there?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-04-2020 09:07 PM
Hi,
if flow designer doesn't help then please check this link; you will have to create schedule job which runs daily
it has approach mentioned by me and enhanced further; have a look
3 day incremental reminder notification via scheduled script
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader