Sending reminder Notification for Approval

Vijayalakshmi M
Giga Contributor

Hi All,

This is little urgent!!

I have a workflow where based on the "Type" options  we select it creates an approval to Manager of requested_for, Which we have done through dot walking in user section inside the "Approval user" Workflow activity.(image 1)

By doing this it was not validating whether the Manager is active or not, it was creating the approval to them. Now My requirement is to check if the manager is active/not before reaching out to approver activty. If active then only it creates the approval.

After once the approval is sent, approver has to take an action on it within 10 days. 

If no action is taken until 5 days- i need to send a reminder email.
If no action is taken until 7 days- i need to send a warning email saying please take an action.

If no action is taken in 10 days- i need to send them a notification saying, as there was no action taken we are rejecting the request and we need to reject the approval and cancel the request(RITM).

I'm not understanding how we can accomplish in the Workflow. Could anyone please suggest me the right approach in order to get the above functionality work. Please find the workflow image below(image -2)

Thanks in Advance,


image-1
Issuefind_real_file.png

image-2

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6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Deepa,

you can use flow designer to achieve this

refer below links for help

Approval Reminder for Approval Records using flow designer

Approval Reminder Notification for Change records using flow designer

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thank you for the quick turnaround Ankur!

The above link helps but how can i make it run only for one catalog. I'm unable to provide the triggering condition for sc_req_item table.

 

Hi,

Are you not able to select any condition there?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi,

if flow designer doesn't help then please check this link; you will have to create schedule job which runs daily

it has approach mentioned by me and enhanced further; have a look

3 day incremental reminder notification via scheduled script

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader