Service and Service Offering

[mohammedshe]

Hi Team

For your issue related to account unlocking in ServiceNow, which is integrated with Azure Active Directory and falls under Identity and Access Management
services, the relevant service and service offering can you please name the service and service offering in this case I wanted to take is as norm for all
other services design in ServiceNow.

Regards

[AbinC]

Hi @mohammed, 

Integrating ServiceNow with Azure Active Directory (Azure AD) to automate user group assignments can be accomplished through the use of ServiceNow workflows and Azure AD API integrations. Here’s a high-level overview of how to achieve this:

Steps to Integrate ServiceNow with Azure AD

1. Setup ServiceNow and Azure AD Integration:
• Configure the Azure AD integration in ServiceNow.
• Create an Azure AD application and obtain the necessary credentials (Client ID, Client Secret, and Tenant ID).
2. Create a ServiceNow Catalog Item:
• Design a ServiceNow catalog item that collects user details.
• Add necessary fields to the catalog item (e.g., User, Group).
3. Create a ServiceNow Workflow:
• Create a workflow that triggers when the catalog item request is submitted.
• Use the workflow to call a script that interacts with the Azure AD API to add the user to the specified group.
4. Script to Call Azure AD API:
• Write a server-side script in ServiceNow to call the Azure AD API and assign the user to the specified group.

Detailed Implementation

1. Configure Azure AD Integration in ServiceNow

1. Register an Application in Azure AD:
• Go to the Azure portal.
• Register a new application and note down the Client ID, Client Secret, and Tenant ID.
• Set the required API permissions, such as Group.ReadWrite.All and User.Read.
2. Add Azure AD Credentials in ServiceNow:
• Go to All > System OAuth > Application Registry.
• Click New and select Connect to a third-party OAuth Provider.
• Fill in the necessary details using the Client ID, Client Secret, and Tenant ID.

2. Create a ServiceNow Catalog Item

1. Define the Catalog Item:
• Go to All > Service Catalog > Catalog Definitions > Maintain Items.
• Click New to create a new catalog item.
• Add fields to capture user details and the group to be assigned.

3. Create a ServiceNow Workflow

1. Create the Workflow:
• Go to All > Workflow > Workflow Editor.
• Create a new workflow and associate it with the catalog item.
• Add necessary activities like approvals and a script activity.

i hope my answer helps you to resolve your issue, if yes mark my answer helpful & correct.

THANK YOU

Abin chacko.

[mohammedshe]

Thanks a lot for the feedback, in this case what would be my service and service offering and also what would be the catalog item names?

regards