Hi Everyone,
I am attempting to update our Service Catalog (previously deactivated), however I am not seeing any categories listed in the portal, even though there are individual items appearing:
I have confirmed all catalog items and categories are active and that the associated workflows are also published.
On reading previous posts, there were some instances where categories that had empty records caused this behaviour, so I have also removed any catalog items that had empty records (most of these appeared to be out of the box features such as "catalog definition"). I have also cleared the cache on my instance, just in case the updated records weren't refreshed.
Any advice you can provide would be appreciated.
Regards,
Dave
Can you click on the icon next to category check box and see if the items are listed under category? if the categories have no items they won't be displayed.
Yes, I can see the items (all marked as active):
hmm - a bit strage what version of ServiceNow are you on? I can check the widget. Also check if this catalog is linked to portal.
Also you can try Ctrl + Right Click on the category widget and see if the Instance options are set correctly and it it is using OOTB widget in Page designer.
