We are working on setting up Incidents SLAs for our client.The requirement is to set-up SLA (Response & Resolution) based on Vendor companies (and Groups created according to these vendor companies).We are using core company table to create these ven...
In the below ServiceNow script business rule if emailbody contains any HTML entities then it needs to be converted to corresponding original characters how?var emailbody = current.u_email_body;i.e : like for @ I am getting value as @ in emailbod...
In ritm I have two variables called 'A' and 'B'.So when the request is submitted one catalog task will be created this catalog task members will enter something in variable 'A'( which is editable on ritm) , and then they closes there catalog task.Bu...
Can someone give me advice on how I will achieve this? I created a transform map to update the KB article approvals in the sysapproval_approver from requested to no longer required. I tried using the script in the screenshot, but all the records in t...
i want to have a button on the incident page to capture some details and send it via outbound api call to Dell to open support ticket but does not seems to be working var DellTechDirectAPI = Class.create(); DellTechDirectAPI.prototype = { initialize...
We are currently looking for SMS Gateway Service Provider to integrate with our ITSM Standard ver. Vancouver to send sms alerts on every ticket status change and for Major Incident. Someone please help sharing the vendors available in Indian market.
Hi , I have created a data source and added a transform map to it and I have mapped to a target table in the transform map . when I load data from the data source ,it is getting loaded in the import set table but when I transform it then it is not ge...
Hi All,The Related Search feature is not working. For every input I insert, I get 'No matching results found for incident.Does anyone know how to fix it? Thanks in advance
Hi Community, When walkup interactions are being assigned to technicians, the name of the technician shows up on the walkup queue, this is what we want. The problem is that surname of the technician is shortened to just a single letter. I'd like...
SpoilerHello community,Hello community,As we are using scoped application, we are interesting records in workflow through import set. Please check below for detail information.Context Currently users that upload files into WFT workflow (import set) a...
Hello, I have a subflow running in Requested Item with stages but in the RITM doesnt appear any stage that I put.I have Vancouver release but it doesnt work, only works in the main Flow. Do you know why or for what is not working? Thank you,Regards #...
While saving the flow its thrown an error saying "Unknown error occurred while processing request , check logs to get more information"
I am looking to set my one of my UI actions so that it is only visible after a field on the incident form checked (set to true) The name of my field is called "test" (for now). I attempted to add it to the conditions script but that does not seem t...
Hi, I have a req. to make the author field editable for current knowledge base group members. I have created the write ACl for author field with following advanced script but it's not working.answer = false;if (gs.getUser().isMemberof(current.kb_know...
Hello, Any on please help me on the below scenarios.1)Employee name variable should contain only alphabets.2)date of entry field must accept only current date (as per system date) and not past or future date. Thanks in advance.Sravya
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