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Resolved! Create Report Showing New, Open, and Resolved tickets by Month

I am looking to create a single spine time series to show New, Open, and Resolved tickets month by month. My report will be created using New tickets and then I will be creating datasets for Open and Resolved. The issue I am running into is that the ...

How to re-set "Requested for" on Request and Requested Item

I have used the following code on REQ table to update the "Requested for" on Request based on "Requested for" variable. The "Requested for" on Request was updated as expected, but the "Requested for" on Request item was only updated its Display Value...

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Dyong by Tera Contributor
  • 260 Views
  • 1 replies
  • 0 helpfuls

Field on Portal page not working as per UI policy

Hi All, We have one variable set which is used in 12 catalog items, but for only one catalog item there is UI policy for one variable XYZ should be hidden from form.We were able to hide from form page but not able to hide on Request details ( Portal ...

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How to display report based on 2 fields

Hi All,I have created a bar report where I am grouping by the field 'Supply' , I also have another field 'quantity' for each record . I have to display quantity on the data label for the particular supply and not the tickets count.Please find below s...

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Renu9 by Tera Contributor
  • 366 Views
  • 6 replies
  • 0 helpfuls

Issue with Script Include function call

Hi All,Requirement is based on change of assigned to, I need to display count of incidents assigned to the selected assigned to.I had used onChange client script and Script include, but I am getting null value.When I tried to debug using script debug...

Rose17 by Tera Contributor
  • 1124 Views
  • 5 replies
  • 1 helpfuls

Document Templates for RITM's

Hi All, I have created a HTML document template which is a PDF. The document is not stored in the attachment table, it is in sn_doc_template table in the form of template written on the Custom RITM table. Every time the template consumes the variable...

Nagashree5 by Tera Contributor
  • 1221 Views
  • 7 replies
  • 1 helpfuls

Resolved! Sync and Async calls

Hi All,I have few queries on Async and Sync calls we use in ServiceNow/Javascript1. How to make synchronous calls to async?2. What are different ways to make asynchronous calls in Servicenow?3. How to print JSON with below format.(Show incidents assi...

Rose17 by Tera Contributor
  • 3053 Views
  • 9 replies
  • 2 helpfuls