Hi all,So Problem- and Major incident Management is two different processes with different goals BUT...I have helped a customer with their major incident Management (setting up communication task & Post-Incident Report). Now it seems the mos valuable...
Hello, I am new to this ServiceNow project and I have a task to auto-populate fields in our Change Management template based on inbound emails. These inbound emails arrive as a service bulletin and based on the information in the email, I would like...
What are the ITSM Use cases for Now Mobile Application?What are the ITSM Use cases for Mobile Agent Application?
Hi EveryoneI Have a requirement if a user clicks a click on email notification it should open an Outlook stating the Subject example: Approve or reject and To Address should be updated with the instance email and once the email is sent the approval r...
I need to add an approval level for Root cause analysis in problem how to to that and based on that the sla will be paused and the state will be pending. I am unable to find a workflow for problem in workflow editor and anything related to this. Plea...
Hi ServiceNow Community Developers, I am following the steps outlined in here https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhub/concept/slack-spoke.html to integrate ServiceNow with Slack using the ...
Hello, This is my first ask to the Service-now community so apologies if this question is incorrectly posted. I have search the community but have been unable to find a suitable solution. We have been using Service-now Change Management for a number...
Where can I find this dialog view and edit it? It opens up every time a user tries to close a problem task. I need to add a custom field to the dialog view.
We had a BR glitch and we see records created with invisible special character in one the fields.We would like to remove this invisible character and correct the value in field.We need a background script to do this.Kindly assist.please refer the att...
Hi, I have a requirement to add sys_choice table as reference field in a new field in scoped application table.However, in reference specification section I cannot find sys_choice table. Kindly help me in resolving this.
Hi everyone! Imagine I have a variable on my record producer for example that has the name and Value "TestingPurpose".I have a widget with some code to add an imagine to my form, and I want to, when I click the imagine, the variable "TestingPurpose" ...
Hello Community, I want to check if all the approvers has approved/rejected a given request or not??.How can we achieve the same using business rule or workflow in case of occasional approvals. Thanks,Sajal
We are updating one of our service catalog requests for approved software. We added two lines one that the software is approved and a list what department is it approved for. In the catalog request, we want it to only list the software if it is app...
Hi All,For Creating Incidents/Change request/problem/requests and For Resolving the Incidents/Change requests/problems/requests .Which ServiceNow Mobile Application will be best suitable from below?1.Now Mobile2.Mobile Agent
How to create interactive filter for cab definition names
