Change font size
Hello Experts, How to change font size from Normal to BOLD, for reference I have attached a screenshot. ThanksSrinu
Forum Posts
Can we change the Created BY User field in reports
Can we change the Created BY User field in reports. If we update the field will there any effects on anything. @Ankur Bawiskar @Jaspal Singh @Sandeep Rajput @jaheerhattiwale
Agent Chat - Unable to edit the virtual agent widget parameters
Hi Team, I have configured a new Service Portal Agent Chat configuration for Proactive triggers to be enabled. On activating the agent chat, I'm able to see the chat icon on the portal page. I would like to increase the width of the chat window whi...
SLA Business elapsed time 0 & Actual elapsed time 0, with a normal start & end time
Hye, We are having issues with some of our SLA's. While reporting, we saw that a big number of sla's have a faulty business elapsed time. They do have a correct start and end time, but the elapsed time is not registered correctly.
Flow designer script
In flow designer based on few options, short description should be updated .Ex: code field -single line textCatalog item name.Choice-4 options(1,2,3,4)Short description should be in this format-Codefeild value-catalog item name-choice(based on user s...
How to retrigger flow for RITM
Hello AllI have approximately 100 Requested Items (RITMs), and I've made modifications to an existing Flow. Is there a way to retrigger the existing Flow for those 100 records? Any assistance in resolving the issue would be greatly appreciated. Thank...
Resolved! ref_auto_completer=AJAXTableCompleter,ref_ac_columns_search is available for record producers?
Hi All,is ref_auto_completer=AJAXTableCompleter,ref_ac_columns=xxxxx;asset_tag,ref_ac_columns_search=true configuration will work for record producers?If so, will it work for fields of custom tables?Please suggest.
Can we Use UserId name in system property as a value?
Hello All, I created a system property in that i copied the userid as a Value.and I used the system property in Business Rule and it is working fine.Will it cause any issue in future? please help me on this. @Ankur Bawiskar @SANDEEP28 Thanks,Abdul.
Resolved! How to make few fields read only in order guide which should not impact individual catalog items
Hi everyone, I've an order guide which has 5 catalog items in it. On entering the details in first page while placing the order in service portal, the fields are cascading to the next page "choose options". Here I've to make the fields read only whic...
Report created on v_rotation table does not populate without running the report manually using the On-call Rotation Schedule Report.
I want to display who is on-call for a current day for a team on their dashboard. I created a report on v_rotation table. The report doesn't populate the data without manually running the on-call rotation schedule report. Does anyone have a workaroun...
How can I see in the UI that the change record was approved with e-signature?
Dear Snow experts, Currently, there are two types of approval in the change request: one with e-signature and another without e-signature. All GxP change records are approved with e-signature. However, after approving the change record, is there a w...
Incident E-mail notifications
How can I stop incident notifications from going out when the Incident is closed.
Onboarding Automation
Hi all, my organization wants to hire a large number of people this year and is looking to ServiceNow automation to help lessen the manual load of the following pre-onboarding tasks. We recently acquired an IntegrationHub Enterprise license so we hav...
Cab workbench group by risk on meeting
Hi team!(CAB workbench question)Im stumbled with this issue where i would like to group/list my changes in the cab workbench meeting by risk (high, moderate, then low). I group them by risk where i can see the agenda items (screenshot below), but i w...
Issue in showing Due date value in Service Portal
Hi all I have requirement of Showing Due Date value in Service Portal. I am able to show Due date on SP but Value is not showing on service Portal.Any Suggestion.
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