Do I need to find duplicate records of cabs?We have six cabsCAB-1, CAB-2, CAB-3,CAB-4,CAB-5,CAB-6A change request record goes above any one cab and the same change goes to CAB-7, I don't want those records, I just want to find duplicate records of th...
I want to create number of incidents created per week,month and year in which i can be able to toggle yearly,monthly and weekly report like i have attached in a single report
Hi Experts, I need help on one of the record producer which i have created and other record producers are working fine. The issues is like when I click on “try it” and fill the form and submit the page goes to (https://abcdev.service-now.com/service...
Hello Guys, I am looking for a robust solution solution for the following requirement. REQ0001----RITM001 --------TASK0001 --------TASK0002 --------TASK0003 --------TASK0004 ----RITM002 --------TASK0005 --------TASK0006 --------TASK0007 --------TAS...
Hi All,I am having a workflow with 3 catalog tasks where all tasks are pointing to Join branch on 'close complete'.Also I am having 6 run script activities, all are pointing to same join branch.Either the tasks or the run scripts are not the mandator...
Hello,Having an issue with the Walk-up Experience while utilizing the booking appointments On Behalf of other users.-----We have a Queue with an 'Appointment routing time' of 15 minutes.If a user schedules their own Appointment on the Walk-up Check-i...
I am trying to import XML file data using Import set Data source & Transform maps. With manual loading of data into import set table and transforming manually working fine to create the data in target table. However, I want it as automated process us...
can you write a scheduled job script to check if there are 5 incident created in a day with the 'hardware' category, then you need to create a problem ticket and assign it to the manager of the hardware group.
Our Service Catalog has a number of processes that require fulfillers to enter information into editable Variables in their Catalog Task before they can close it. Typically, that information is used by the next group to complete the next phase of th...
Hi All, I have been trying to send some ServiceNow notifications to users who are not ServiceNow users and some email addresses are distributed lists. I know we can use the email address field in the notification whom to send to but do not receive ...
Hello All, Created Response Templates in "sn_templated_snip_note_template" table, and I am able to see the responses UI action button on the Incident Table.Can have analytics on what templates are being used and how often.Need to count the response ...
Hello Experts, I'm looking for a way to create a report with the below use case: Incidents opened and resolved totals by application throughout the month. Look at trends from month over month on the opened and resolved Incidents.
Hi forum We want to populate field called 'Risk Value' on the Change form with the Risk Assessment's total value based on which it marks Risk as low, medium or high. Please guide if it is possible and if we have any Business rule and script include t...
We have a business case where in situations a user may call and request work to be done on behalf of someone else.For instance an admin assistant calls the Service Desk to have a ticket/task be created for their administrator to get a workstation mov...
When I add a 'Requested for' variable to a form so that multiple 'requested for' users can be added to a single request (with separate RITMs for each requested for user), I receive the error below:'Item is unavailable for this user'I see this error o...