Service Catalog Masked variable Show/Hide button should visible after RITM status closed complete

dkh
Tera Contributor

Hello Experts,

 

I have a requirement Show/Hide buttons in service catalog Masked variable Fields should Visible to Assignment Groups with ITIL Role After Ticket Closes.

This issue started with the Tokyo upgrade. Please note that SNOW admins still see the show/hide information;

other assignment groups and user with catalog_view_masked role are not able to see show/hide selection . It is visible while the request is open, but is removed once the request is closed. Kindly provide your suggestions.

5 REPLIES 5

dkh
Tera Contributor

@Dave P  - Please try to create write ACL for the record  and add itil Role to view the sensitive data