Hi Community! In the service portal, there is a field "approver" which is a reference field and I wanted to make it read only. Since the field is not a variable set, it is a custom field inside a custom Service Portal cart widget. Catalog UI policy/client script will not work. How to make the field read only? Detailed answer would be highly appreciated.
If it's a field, treat it like any other field. Since it's a custom field you'll have to find the table it's on, then you can make it read only at the dictionary level, or with a table-level UI Policy or Client Script.
To make an approver reference field read-only in a custom Service Portal cart widget, the most effective method in ServiceNow is touse AngularJS directives within the HTML template or manipulate the field via the Client Controller.
Please mark this response as Helpful & Accept it as solution if it assisted you with your question. Regards Tanushree Maiti ServiceNow Technical Architect Linkedin:
