Service Operation Workspace Overview shows an error

[Snow Tomcal]

Hi All,
I configured the SOW overview using the UX Client Script Include named "SowIncidentLandingPageUtils".
At start, everything worked fine but now I get an error - "This data visualization is not configured yet".

In addition when I navigate to this workspace using the Workspaces button that appears on the navbar, the default configuration is opened instead of the content that appears when I open the SOW in the UI Builder.
This problem appears only on this instance, the other instances works perfectly.

Appreciate your help,
Thanks in Advance 🙂

[Mark Manders]

The error explains itself: it's not configured, so no data can be shown. Without knowing what is configured, it's guessing to what the issue is.

You need to check on the audiences on the landingpage(s) and the order they are in. The lowest order will show for the user that is part of the audience. 

Let's say you have 3 different landingpages: one for managers, one for agents and one for admins. You create them like:

admin: order 10 (has also manager/agent roles)

manager: order 20 (has no admin, but does have agent roles)

agent: order 30 (only has agent roles)

Audiences can be set on more than just roles, so this is just an example, you need to check on your setup and the differences between the instances.

[Snow Tomcal]

@Mark Manders Thanks for replaying,

But it is configured, when I click the "view all" button (bottom of the card), It shows all the records (with the correct filter). The only thing that does not appear is the donut chart.

The order of this workspace is the lowest (0) but it still shows different content.

[AishwaryaS1]

hey @Mark Manders 

Service operation workspace widegts showing error

I've made the changes to the service operation workspace using related script include from sys_ux_client_script_include and added two widgets in that SOW overview.

The widgets were successfully added in the SOW overview and shows the data as well.

But once clone has been done from prod to dev instance the service operation workspace shows error in dev instance.

Error was like: 

Exception while executing request: null. Exception while executing request: null Check logs for error trace or enable glide.rest.debug property to verify REST request processing. Contact your ServiceNow administrator for more information.

I've added the screenshot below.

[AishwaryaS1]

The errors were resolved by glide.analytics.cache.enabled system property.

We need to set the sys_property value to false.

That's set by setting value will resolve the issue of widgets.