Service Operations Workspace - Service Dashboard Filter

nebula
Tera Guru

Has anyone else experienced an issue with the filter in the Service Operations Workspace's Service Dashboard module?

 

When I click on the Service Dashboard and then the funnel icon, the Filter Services box takes about 15 seconds to load. After that, I select my filter, click Apply, and the box remains open for a long time.

 

When I click the timer button below the X, I see the following response times: Response Time: 261 ms, Network: 96 ms, Server: 79 ms, and Browser: 86 ms.

 

Nothing happens for a while, and I eventually have to click the X to close the box. To view my selected filter, I need to refresh the browser. Is this the expected behavior?

 

I'm currently using Xanadu Patch 4 and Google Chrome.


Thanks for your time!

 

UPDATE: I've opened a case with ServiceNow HI. They've created a Problem for the issue.

1 ACCEPTED SOLUTION
9 REPLIES 9

I have opened a ServiceNow case and they've created a problem for this issue.

Hi @nebula , do you have link on the Problem from ServiceNow?

It shows "Record not found"

ClariceAra_ez_0-1738206068030.png

 

vishwajeet5550
Mega Guru

can you share code please