Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Service Operations Workspace - Service Dashboard Filter

nebula
Tera Guru

Has anyone else experienced an issue with the filter in the Service Operations Workspace's Service Dashboard module?

 

When I click on the Service Dashboard and then the funnel icon, the Filter Services box takes about 15 seconds to load. After that, I select my filter, click Apply, and the box remains open for a long time.

 

When I click the timer button below the X, I see the following response times: Response Time: 261 ms, Network: 96 ms, Server: 79 ms, and Browser: 86 ms.

 

Nothing happens for a while, and I eventually have to click the X to close the box. To view my selected filter, I need to refresh the browser. Is this the expected behavior?

 

I'm currently using Xanadu Patch 4 and Google Chrome.


Thanks for your time!

 

UPDATE: I've opened a case with ServiceNow HI. They've created a Problem for the issue.

1 ACCEPTED SOLUTION
9 REPLIES 9

I have opened a ServiceNow case and they've created a problem for this issue.

Hi @nebula , do you have link on the Problem from ServiceNow?

It shows "Record not found"

ClariceAra_ez_0-1738206068030.png

 

vishwajeet5550
Mega Guru

can you share code please