Service portal Auto expand Order guide's Include Items on Choose option tab

[Anubhav Srivas1]

Hi All,

In the Service portal Order guide widget collapse/minimizes the Include Items by default on choose option. But we need to make the Include items expand by default.

I tried the KB article provided by servicenow but for some reason it is not working for me: Auto expand Order Guide's Include Items in Service Portal - Support and Troubleshooting (servicenow....

Attaching screenshot for reference.

[Abbas_5]

Hello @Anubhav Srivas1 ,
Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821168

Regards,
Abbas

[Flemming Skytte]

This doesn't work with the Employee Center in Washington DC. Might you have an updated solution? Thanks.