Service Portal KB article does not show the images for End users
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11-01-2018 10:54 AM
Hi Community
Service Portal KB article does not show the images for End users but as a admin i'm able to see the icons in KB page if anyone had an idea about how to fix appreciated.
Attached images with admin and as an end user
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11-01-2018 11:00 AM
Images/icons has to be added to system images table(db_image) and then referenced to the widget with the name.
eg.:
<img src="Drawing_image.jpg" alt="Drawing Photo" height="175" width="255"></img>
Thanks
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11-01-2018 11:24 AM
Thanks for reply Vignesh!!
As an admin i can see all the images in portal and i tried to find those in images tables i didn't find is there anyway to get those ?
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11-02-2018 01:49 AM
These images should in attachment table you are get it from there if you can find that or even easier way is to do an inspect element from browser and then download those images. After downloading, upload it to system images.
Thanks
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05-20-2020 06:48 AM
Hello,
I am facing the same issue now. Did you manage to find the solution for this issue? If yes, please share it with us.
Regards,
Sriram
