Before creating the incident, how to make the Assignment Group field read-only. After created an incident, the Assignment Group field should Not be read-only (editable) for ITIL users.How to achieve this requirement ?
HI AllI have requirement where I have to write a business rule on the Task table. The requirement is like,1, If any task is escalated then no user should be able to change the state to closed or cancelled. and also I have populated a message like "Ta...
Hello. Looking for some advice on searching on changes to ensure they were implemented within the window. Right now I am manually looking at closed changes and comparing planned and actual times. Is there way to run a report that can determine if a c...
In our change module, if someone implements a change and go to the review state, the implementation and post implementation tasks are cancelled and are not mandatory. Is this standard practice? Should these 2 tasks be required to be completed if ther...
I need to know if there is a possibility of accounting for reopened tickets. I need to measure this and would like to know how. Thank you!
Hi, When using a List field in the platform view (not the service portal), is it possible for it to have slush bucket functionality to enable multiple items to be selected? Currently, a person has to keep on clicking the magnifying glass to add item...
Hi All, Need a quick help, I am unable to see Credentials and Connections module under IntegrationHub. Is it related to any role that I am missing. Regards,Sandeep Raj
When i am adding incident in change request through related list of incidents fixed by change the list is invisible (incidents are displayed in white font) and all incidents are not showing.When i click on the edit button to add incidentsThe list doe...
I have the scripted REST API and trying to get the array of objects from the below payload.It has parent and child data I need to get the all the list of child and need to iterate that to create new records but I am not able to get the child data as ...
Hi, I have installed the Universal Request plugin.Nevertheless, the tab Universal Request Config disappears immediately after I have opened a Catalog Item.
Hi, I'm quite new to SN scripting so would appreciate your help on the below. On a record producer I have a very simple MRVS with just one column for email addresses (they are external to our user db hence I cannot grab them from the system). For th...
Hi Team, I have created a subflow similar to approval coordinator using flow designer . attached the xml for your reference. issue i am facing is at as for approval activity where as per the log data is coming perfectly but approval is getting skippe...
Hello Experts,I need a small help on the UI page. Please follow the below code: <script language="javascript"> function openPopup(){ var gm = new GlideModal("open_content_helper",false,500); gm.setTitle("Suggest a Description"); gm.setPrefer...
I have a scripted REST api and now I am trying to get the payload if it is a valid then I am able to get it as below var payload = request.body.data; But if third party system send invalid JSON to ServiceNow then how to capture that I have tried di...
Hi Folks, Can someone help me understand why there are different survey notifications? I've always understood that "Survey User Invite" to apply to all surveys in the system, but now I am seeing specific ones for incidents are available. How would I...
