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Resolved! Incident Resolution Validation

We are a large company that is new to Service Now, and our implementation team is so busy they have a hard time responding in a timely fashion. so I thought I would ask this here. My team reviews data produced by other teams, and when we identify som...

Jerel by Kilo Contributor
  • 3515 Views
  • 4 replies
  • 0 helpfuls

Resolved! Scripting to find the hard coded sys_id

Hi Team, I wanted to find all the script and places where ever sys_id is hardcoded in script. Reason : After finding i wish to place it thorough the system properties.   Please help through scripting how can i find where ever sys_id i hardcoded.   Re...

Resolved! Is it possible to create multiple RITM from a list collector?

Hi All, 'Hope everyone is safe and healthy. Is it possible to create multiple requested items (sc_req_item) based on a list collector? For example, if I have 5 items listed from the list collector, it will also create 6 RITM. Like order guide but fro...

JLeong by Mega Sage
  • 5592 Views
  • 11 replies
  • 4 helpfuls

Dynamic values in Header and Footer in HTML Templates

Hi Team, I have a requirement for which I need to add dynamic values(EX. First name last name, GPN) to the header and footer for the HTML Templates. Can you help me with the code for this?   I am using this code to print the page number. Along with t...

Resolved! Transform script not working properly

Hello Experts, I have been trying to insert data on a custom table using transform map script, but every time it is inserting records  I want that script should check if that id exists in the custom table and user table or not , if exists it should u...

Ujjwala1 by Tera Contributor
  • 1597 Views
  • 3 replies
  • 1 helpfuls

Restrict visibilty of tickets based on Assignment group

Hi Team, We have 5 towers such as A,B,C,D and E and each tower has different assginment group,and we can differiantate the assignment group on the basis of Type field in Groups table, So we want members who belongs to any one of the towers and its re...

KARAN24 by Tera Contributor
  • 2373 Views
  • 8 replies
  • 0 helpfuls

Compare date field in flow designer

HI Team, I have requirement to check if a record is older than 12 months based on a date field. I have scheduled a flow designer to run weekly which is fine. But I dont see any option where I can check if the date is older than 12 months. I think thi...

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ShAn21 by Tera Guru
  • 2687 Views
  • 3 replies
  • 0 helpfuls

Resolved! Difference between Backout and Ignore of the update sets

Hi all, Can you please brief me the difference between the Backout and Ignore of an Updateset. For suppose if we make the update set as ignore which is moved from dev to test which is already committed and then it is changed to ignore, is all customi...

Bhargavi K by Kilo Contributor
  • 5732 Views
  • 9 replies
  • 5 helpfuls

How to create new tab on landing page in agent workspace.

Hi Experts, I have a requirement to create new tab on landing page of agent workspace. Can anyone help me how to acheive this? Screenshot has been attached. I want to create the tabs on the yellow color highlighted parts.

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SK36 by Tera Contributor
  • 1865 Views
  • 5 replies
  • 0 helpfuls