We have set up our queues for the chat service channel. We have 'Assignment Eligibility' records for the queues too that specify the groups that will receive the chat work items after a specified period of time. My question is suppose that there are ...
Has anyone figured out a way to do a Wait for Condition in Flow Designer on a Catalog Item Variable Value ? Example
Hello, I have a catalog item "XYZ" which is only available in the Native UI through a newly created module. I would like a helping hand in couple of things. 1. I would like to remove order this item section and have just a normal "submit" button lik...
HealthScan: How can we request healthscan and generate report?
Hello there,I am looking for some clarification and assistance please, as I have read a few articles regarding Related list and Relationships, but unsure which way to lean. We have created a Related lists for EPICs to appear in our RITM forms as suc...
Hi All, Does anyone have any experience with disabling the @Mention functionality within their instance in the incident work notes or comments? Our understanding is that there isn't an out of the box way to do so but wanted to check with the communit...
Hi, I have multiple check box type variable. Based on there selection, the approval should gone to particular user. For ex: I have 3 check box variables viz. a, b, c.If a user selects a, then approval should be gone to 1 userIf a user selects b, then...
Hello everyone, I'm currently trying to achieve the following, regarding status modification at sc_request table: • When the status is Open – The only available options should be: Awaiting approval, Pending, In Progress, and Canceled• When the status...
Hi All, As per my requirment, I need to show the duration field value in the forma of Days Minutes Seconds format. While I am experting it to excel thart duration field value is showing in the form of seconds. And Same thing is repeated for the Repor...
Hi All,For analyzing purpose, I need to have an extraction of the ServiceNow log files that contain this informationTicket NrTicket stateCompanychannelResolution groupImpactUrgencyPriorityServiceService offeringcallerthat the system write each time t...
Hi,When ITIL user changes the Approval field in the RITM form as approved then it should ask for the mandatory attachment in the Ritm form and then only the catalog tasks should be created. Here, changing of the approval field is done using the ACL c...
i want to submit the record producer from the Business rule/transform map script . is it possible to submit?
Hi Team , Requirement DONE :Created custom interactive filter to be able to drill down to the office location performing the work within the XYZ Dashboard. Currently this value is available in the “Location" Variable field. Since interactive filters...
HiI am having an issue with the incident reference field subcategory displaying sys ID instead of name. originally the field was a look-up list type. I had to change it to reference type(sys_choice) to modify the variable attributes(ref_ac_order_by) ...
Hi All, While we are calculating the difference betrween two date Field values. I ts showing the difference in the form of seconds and negative values are generating at the time of report generation. In the list level, Its showing as Whereas in repo...
