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Reminder Email for Surveys post 5 days to users for feedback

Hi Team, I have a requirement to generate survey reminders to users after the first 5 days of sending survey. Two reminders, I need to send as the Surveys get expired after 15 days.  Currently, there is a email notification that's sent when a" Record...

Resolved! MS Teams Integration - Notifications Disabled

We have installed and configured the MS Teams integration for ServiceNow.  Followed the link below.  https://docs.servicenow.com/bundle/paris-it-service-management/page/product/sn-teams/task/setup-azure-app-ms-teams.html The integration appears to be...

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Chad F_ by Giga Contributor
  • 2298 Views
  • 4 replies
  • 1 helpfuls

Creating known error from a incident

How does one create a known error article from a incident?However there is no related link for creating a known error, I tried all incident states, but it's not there. Is it something I have to activate in the properties?

Sol Kim by Tera Contributor
  • 2103 Views
  • 1 replies
  • 0 helpfuls

Resolved! Custom type variable not visible on catalog item

Hi All, I have created one  'Custom' type  variable in a 'Create Incident' Catalog Item.And I have set a Macro to this variable.(This macro display an image. I have already added image to 'db  image' table. Also this variable displays image when I cl...

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Sonu Parab by Mega Sage
  • 1058 Views
  • 4 replies
  • 1 helpfuls

state of change request is updated by system

Hi, I have a change record where it state is updated by the system....Is there any way we can figure out why and how the state change is happened and updated by system. It is actually a cancelled change record, the change record is cancelled many yea...

suuriya by Tera Contributor
  • 521 Views
  • 3 replies
  • 0 helpfuls

Resolved! M2M relationship not working

Hi,We have a table called u_support_case_management which extends the task table. When I link an Incident from the related list of the Support Case Management form, and then navigate to that particular Incident, the relationship is not working.It sho...

Last Successful Run Date/Time in Flow Designer

Hello, I'm still learning Flow Designer but I am unable to find any documentation on referencing the 'last successful run time' within the Flow (e.g. variable, script, etc.). I'd like to use this date/time as an input for incremental query. Is this s...

salloway by Mega Contributor
  • 735 Views
  • 2 replies
  • 1 helpfuls

Onchange client script to onload

Hi, Example: function onChange(control, oldValue, newValue, isLoading) {if ( isLoading || newValue == '') {//If i write code here then it will execute on form loadreturn;}//If i write code here it will execute at onchange of field }  My question is w...

anvitha ash by Tera Contributor
  • 2455 Views
  • 4 replies
  • 0 helpfuls

Advanced work assignment in servicenow

Hello community leaders,   What should be the prerequisite to configure the " Advaced work assignment(AWA) in servicenow?  Is "Agent workspace" is needed for this? If nothing is needed for this, can you explain the steps(1 to 1) at high level to conf...

n_16 by Tera Contributor
  • 1894 Views
  • 3 replies
  • 2 helpfuls