Service Portal redesign/widget question

Andrew Meza
Tera Expert

Hello, I am redesigning my "Standard Ticket" page. 

 

This is what it looks like now with the redesign.

2024-07-05_15-09-17.png

 

 

This is the old way, which is how it looks in production. How can I get the highlighted area to show on my new and improved "Standard Tickets" page? Not sure if it's a widget, if it is I am having a hard time finding the name.

 
 

2024-07-05_15-10-34.png

 

1 ACCEPTED SOLUTION

ChrisBurks
Mega Sage

Usually if you have the correct permissions and you do a Ctrl + Right-click on a rendered area of a widget it will give a context menu popup and include the name of the widget. In this case it should be the "Standard Ticket Header" widget.

Standard_ticket_header.png

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5 REPLIES 5

ChrisBurks
Mega Sage

Hi @Andrew Meza ,

That is going to be based on the CSS styling. It looks like your container there is not as wide thus squishing the elements closer together. It looks like the OOTB styling puts a nowrap on the white-space so that the text doesn't wrap and an ellipsis (truncate to three trailing dots) to replace what would have shown.  You'll need to do some restyling or adjust the container or adjust the html element structure.

 

text_overflow.png