Service Portal - Standard Ticket Header widget not showing for Granular Delegates.

[Allu Gopal1]

Hi,

I am able to see the info region data in the portal but Granular delegate is unable to see those details

And the standard Ticket Information is,

Please help me in resolving this. Thanks in Advance.

Thanks and Regards,

Allu Gopal.

[Prasad Pagar]

Hi @Allu Gopal 

You mean your Delegate cant see details which you see? Did you check thier access? Is anything blocking them to see(ACLs)?

Thank you
Prasad

[Allu Gopal1]

Hi Prasad,

Thanks for the reply and can i know where can i find that ACLs for this delegate user to see this details.

Regards,

Allu Gopal.

[Allu Gopal1]

Hi @Prasad Pagar 

I guess the widget itself is not showing any details because when i am subject person or Opened for i can able to see those.

Please look at this once and is there any condition stopping from the widget?

Thanks and Regards,

Allu Gopal.

[Prasad Pagar]

Yes it means HR cases are not visible to any other user apart from Subject Person and opened for. Check Access control on respective table.