Hi all, I have Priority field on Catalog Item with choices(critical,high,moderate). I have created 3 SLAs based on prioiry duration. My Task is whenever user selected priority choices based on that SLA need to trigger. SLA is attached in RITM Sectio...
I'm using a customized portal to show a single Knowledge Base, but found out that in the platform using value to sort categories and subcategories, the order is respected but in the portal view it sorts in alphabetical order. Is it possible not to so...
I am creating a request from inbound action. And I am creating corresponding ritm using business rule. In the business rule after creating the ritm, I am calling a workflow which is on requested item table. There is only one run script activity in th...
On the Approve widget on the Service Portal index page, I am attempting to either 1. Make the Approve and Reject buttons force a comment or 2. remove the Approve/Reject buttons altogether. We want to keep the 'Options' so that the person can review t...
here i have created a catalog item for portal. in that catalog item, we have a list collector variable which will be having few options in it to select. i want one choice from the list collector to be default value when form loading for the first tim...
Good Morning, Please can someone advise, I am trying to tweak the attributes on the Caller field within our Incident (and all other forms) form. We have several colleagues within the business with the same name, so we would like the colleagues names...
I have a notification. This notification will trigger through an event from workflow. While I'm trying to test this in email logs, I can see there are three notifications(duplicate) triggered at the same time. For the three notifications the originat...
Hello, There is a catalog client script written on a variable set that I've created on. And, have used the variable set in the catalog item as well as in the order guide. Now the actual requirement is, I want the catalog client script to run only on...
Hi All, This is little urgent!! I have a workflow where based on the "Type" options we select it creates an approval to Manager of requested_for, Which we have done through dot walking in user section inside the "Approval user" Workflow activity.(im...
I am not finding clear instructions on how to dynamically auto-populate a value in a Survey question. I am trying to create two surveys: The first one is sent to all mangers and the second one is sent to the managers about their direct reports. I w...
Hi, We have a requirement to introduce an expiration date for standard change template. Hence if expiration date is nearer, we can setup a notification to the requester to renew the catalog. Questions : Is this approach advisable ? Does standard cha...
Hi All, Kindly let us know background script to get 'user - delegate user' details , we were having many user having delegations. kindly let us know to get those in list ? we have to know their roles also . 'user-delegate-delegate role' details. ...
I want to customize my approval widget in such a way that when we click on approve button it should redirect to email approval instead of approving directly in the system. It will helpful for users with out approver_users role also
Hi All, In the below script everything is working except the attachment from one instance to another is not copying. The attachment is not getting copied the script is failing here in this function **Query for any attachments on the current record*...
Hello Experts, I'm currently working on a catalog item with multiple checkbox variables, each checkbox goes to a different user for approval but only a single task is created at the end of all approvals. I'm currently stuck at how to create a conditi...
