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Resolved! Fetch the location of logged in User

I have created catalog Item. There is a variable "Current Location".I want to fetch the location of logged in user and want to auto-populate that. I've tried almost all the ways but not able to fetch that. In variable's default value == javascript:gs...

Rutuja1 by Kilo Contributor
  • 6086 Views
  • 15 replies
  • 6 helpfuls

Resolved! Set Req state same as RITM state when the state changes in RITM with flow designer.

When the state field changes in RITM then, REQ state needs to be changed. RITM States:                      REQ States :                          Open                                    Pending Approval.  Closed Complete.                Approved, Clo...

Prevent duplicate submission on REQ/RITM

Hi SNow community,I'm having some issues with a BR where it prevents the duplication of RITM's based on the variables input. In this case, if the user request a service which he already submit earlier it would avoid the RITM creation but on the other...

Change font of additional comments text

Hi,   How can I change the font of the additional comments text?  Currently, the font of the additional comments is Times New Roman but I would like to make it Arial. Is this possible?

sriram35 by Kilo Guru
  • 1798 Views
  • 4 replies
  • 0 helpfuls

Resolved! Parent child relationship in a change request

I need to create a report for the customer where if Change record has child records , I need to get the count of child records. FIlters are : Parent record has CI "ABC" and planned end date at or after today. Customer wants the same in List view. I e...

Akanksha24 by Kilo Contributor
  • 2072 Views
  • 3 replies
  • 2 helpfuls

List View Activity Stream in Agent Workspace

A really handy feature in the main ServiceNow UI is the ability to see the pop out for the combined Activity Stream, is there an equivalent piece of functionality for use in the Agent Workspace.

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JD27 by Tera Contributor
  • 1407 Views
  • 3 replies
  • 0 helpfuls

Resolved! Client script to check condition assignment group

Hi Community, I'm writing a client script to check whether the assignment group starts with 'IT' or not I tried many proposed solutions in the script but it is not working can anyone please suggest the correct way to check the condition.

Resolved! Send email reminder notification to HR case ticket.

 Hello Guys, I need to send a reminder notification on HR case ticket . For example: If I was assigned a case on Monday 1st June and the State is “Ready “or “Work in Progress” . I would receive a reminder on the 5th business day after it’s been opene...

Naveen87 by Tera Guru
  • 2089 Views
  • 24 replies
  • 4 helpfuls