Hi All,Facing an issue where email with special characters is being modified when servicenow receives it.Example:Original :Risk&ComplianceWhat is received at service now:Risk&ComplianceI am setting the assignment group from the email since its be...
i need to generate the MTTR for incident created on last month.So this report will show the INC's resolved period of time, as of now am able to generate the MTTR for Closed period of time.Can anyone please suggest me any solutions? it will be much ap...
Hi All,I want to make a survey on a custom table with below inputs.How was your overall experience? 1-10 How would you rate our performance? Scoring 1-10 What, if anything would you like to change about our process? Comment Box.Any one can help me...
I would like to optimize licensing cost for fulfillers so 2 things i would like to get advise on1. whats the best practice to provision user roles 2. What measures i can take to audit and optimize licensed users
Is it possible to pull in the current Catalog Item in the advanced script of a User Criteria? Why do I want to do that? The customer has a requirement to be able to block certain users from certain Catalog Items for a period of time. For exampl...
Hello SN Comm,I am looking to see what is the best way to Delay an Email notification that is triggered from a Case.Story:Case owner clicks on 'Resolve Case' button which will put Case in 'Awaiting Acceptance' State AND will trigger the email notific...
We want to set the survey only available for 7 days, once the survey link expired, system will automatically give the score "very satisfied" by default, but I can't find how to config this fuction, could you please help and share some instruction/d...
We have SLAs defined with our client. Our client has MANY departments/agencies. Some of these departments or agencies want to have exceptions to the agreed upon SLAs (for example: Only apply SLA to my Production environment, not my lower environm...
HOW TO TRACK WHETHER A INBOUND ACTION IS TRIGGERED OR NOT??
I am new to ServiceNow since a week back (new job).Trying to figure out how reports and filters, etc work. And the search function of course.For now, I want to be able to search all tickets (resolved and unresolved) for either description or short de...
Querying (by a Web service) the [sys_email] table can help to get the item "Email in Queue > 100" only.Looking for Table/Field name to query that value
We noticed we have some users that are doing reporting on incident and change and using the made_sla field and getting incorrect data. We know that this field has been deprecated and we are getting a change in place to inactivate the field but we are...
Hi,I am trying add some fields to a o insert a Survey Notification email link the user gets upon Incident Closure & that link should login user via SSO & open up in Service Portal for a user when they click on the link.I managed to add the fields I w...
Hi all,We're using the customer service plugin, and have a custom script on the task table that rolls work notes up to a parent record, if one exists. However, this is happening twice on some occasions in case management. I believe this is due to the...
anyone have any idea how to set up the default sort for a related list? I've found how to do it for all global tables, and I know how to sort via string queries. But neither of these apply for Related Lists. Thanks,Zach S.