can many users work with single generic account
can many users work with single generic account?
Forum Posts
Unable to save filters
Hi All, I have a question related to Filters , I'm trying to save a filter , but when i save it and go to list title menu and check for saved filtersi was not able to find them .
Resolved! send email in a script
In the workflow, I have a "run script" activity. In this, I got an array of emails, managers, and groups. (ie, groups[0] is name of groupA, managers[0] is the name of the manger for groupA, and emails[0] is the email address for the group manager of ...
Why do some Change tickets end up in PIR and others don't?
An Emergency change will always end up in PIR. However, we have cases where a normal and pre-approved (standard) changes have also ended up in PIR in the change workflow. Can someone provide any guidance why that happened? Also, there were some Emerg...
Resolved! Access extended table fields
Hi,I have a table cmdb_ci_computer which extends cmdb_ci table. In one of the email notifications, I am tryign to get the fields from cmdb_ci and 2 feilds from cmdb_Ci_compter( which is a child of cmdb_ci) var gr = new GlideRecord("cmdb_ci"); gr.add...
Add filter to service portal
Hi,We have a requirement "As a ESS User on Service Portal, I should be able to filter the the incidents & service Requests that i have raised by Date and State of the ticket. " The filter option is available on self service view but not on service po...
Resolved! SAML Response Invalid - MultiSSO
On our dev instance(Istanbul) , we have enabled MultiSSO pluginConfigured IDP by importing XMLBut, we are getting to logout page after login.How can I debug this? Can someone help please ? Thanks in advance.Saloni
Resolved! Email notification link to Incident in ServicePortal view
Hi Everyone,When ServiceNow shoots an email to the customer after logging an incident, I am needing to include a link to the incident, but linking directly to the Service Portal view.The email will be something like this...I am currently linking them...
Resolved! Skip Approvals
Hi,I have a workflow that requires:1) Mgr Approval, then2) Concurrent Approval by 2 separate groups (e.g. Network and Server Teams)If the manager is a member of either of the subsequent approval groups, we would like that group's approval skipped. I ...
Resolved! Change Request and Business Services
We have a Business Service discovered and properly defined. Everything is looking good so far. I IIf I open a change against the Business Service, I get the right conflicts (based on blackout and maintenance schedule based on the Business Service)....
Is there any way to get the static IP of the instance
Hi All,Can we get the static IP of the instance, which donot change. I need to setup access to servicenow for JIRA instance which is having the VPN setup. Is there any possibility to get that. Please correct me if I'm wrong. Thanks,Shankar.pradeepksh...
Resolved! How to create multiple catalog tasks for 1 catalog item
Hoping someone can advise how I can create multiple tasks for a single catalog item based on 1 variable which has 5 options and needsto go to different Resolver Groups based on the selection. Some of the tasks also need to move into a Awaiting Vend...
Resolved! SOAP/REST: how to debug: Inbound and outbound
Hi,I am pretty new to ServiceNow. Can someone please advise how can we debug SOAP/REST: Inbound and outbound transactions.Thanks.Jack.
Resolved! script for inbound email action
Hi All,I need some help in scripting.There is an inbound email to servicenow that contains INC# in the subject line but no prefix- Re: , FW: etc..So as per the rules, it will be considered as a New Incident to be created.But since there is incident n...
Web hooks to Inbound Web Services
Hello World!In the last week I have turned a lot of hair grey with the following issue.I have WebHooks sending from TFS, but when it gets to SN it is creating a record in the correct table, with nothing in it. So I need to know what step I am missing...
