Microsoft Teams Spoke for ServiceNow IntegrationHub [com.sn.ms_teams.ah] plugin is not available
Microsoft Teams Spoke for ServiceNow IntegrationHub [com.sn.ms_teams.ah] plugin is not available.
Forum Posts
How to add help text for a field over the incident form
How to add help text for a field over the incident form? When i go to configure variable and text under the 'Help' it doesn't perform any action. Can someone suggest please.
Incident Management - Report to show the time spent in each incident state
Incident Management - Report to show the time spent in each incident state. Need to know on how to generate a report that shows the incident and the different states it was in along with the time in each state. the current state of the incident can...
Resolved! How to use mandatory checkboxes on Catalog Tasks for fulfiller checklists
Hi SNC, I have a request to add several checklists to a workflow so that fulfillers are required to check the boxes before closing the task. While this probably isn't the OOB function for checkboxes, I have found that a client catalog script can solv...
Checklist template
Hello, is there any way how to control check list templates visibility ?If user 'A' create checklist and save it as template, then also user B from different group have access to it and can use it and see itWe activated checklist functionality on GEN...
Implementing Checklists on a Catalog Task
Hi SN Dev Community,Has anyone been able to implement the Checklist feature on catalog tasks (eg. easy way for the task recipients to understand what needs to be done without multiple tasks)? Is there quick steps on how to implement this?Thanks,Ravi
How to create incident when a service catalog item is submitted
Hello, I configured a new Service Catalog item. On submit, I would like to create an incident instead of a request. How do I achieve this. For now, the submit button is creating a request. Need to change that behavior. Thanks for your assistanc...
Script actions run as system
Hi All, I have created a script action when it runs all the updates which run by script action is showing as "System". Is there any way to show particular user name? Thanks in advance,
Error Message Illegal access to method getRecord() in class com.glide.sys.User
Hi All, We are getting error message as "Error Message Illegal access to method getRecord() in class com.glide.sys.User" in our RITM form. Where we have used default value for all variables to auto populate logged in user details like email,name,empl...
Is it possible to send attachment to some shared folder.
Is it possible to send attachment to some shared folder.
Resolved! Can you update a group's type with a fix script?
I'm fairly new to Servicenow, been on the platform as an admin for about 4 months, and I am trying to update 32 groups with a fix script vs manually opening the records and updating the group type. Here is what I have: var grp = new GlideRecord('sys_...
Resolved! How to get Annotation(Info box blue)
Hi, There's this requirement i have. I am not able to proceed. Please help me with this. It appears like this in the form, How can i get that icon?? n Checklist should be of which type!! Thanks, Vaishnavi
How to get the lost application after clone .
Hi Experts, Good Day we have Lost an application in Sub-Prod Instance after Clone with prod. we have done this clone 1 month ago . How can i get this in my instance. please suggest. Thanks in advance
Knowledge Base Taxonomy
Would you please provide me some feedback on this concept? Thinking of creating a separate tier 0 and tier 1 KB for each subject area, where the knowledge owner/manager can posse enough expertise to understand the need to create content and manage it...
Resolved! Reopened Cancelled Change Request
Hi, everyone. I'm just learning about workflows, but feel so dumb. I don't know how I to revert a cancelled CR. I have no idea where to start.
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