Service Portal - System Status | Service History | Display Specific CIs

[MB Ng]

Hi, OOTB "System Status" under service portal to display the CMDB CI class services, if possible to list out specific 10 CIs only with predefined sequence instead of show all in below widget? 

[Sagar Agarwal · Accepted solution]

Hi,

The "Business Services Status" widget is used to display status on the system status page.

Based on the review of the service script, there is no specific filtering in place. My suggestion would be to clone this widget and add a filter condition in glideRecord to display the status of specific CIs.

You can create a custom field (no license implication) and use that as a filter so that you can add or remove CI on the status page in the future easily.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,

Sagar

[MB Ng]

Thanks! is there any KB that can refer to start clone the widget and add filter condition in gliderecord? or how to start create a custom field?

[Khalid O]

Anyone Find the solution to display only Services or CIs which are down under (Service Status) widget.